Welcome Team Administration Assistant

Join Our Team!

Do you love engaging with people, enjoy working in a fast-paced environment and thrive as part of a vibrant and collaborative team?

Hume Tennis & Community Centre is looking for a friendly, enthusiastic and organised individual to join our Welcome Desk and Administration Team.

As one of Melbourne's leading community tennis facilities, Hume Tennis & Community Centre is a busy and welcoming sporting hub, delivering tennis, pickleball, community programs and major national and international sporting events throughout the year.

We are looking for someone who enjoys meeting new people, takes pride in delivering outstanding customer service and brings a positive, can-do attitude to our team.

About the Role

As a Welcome Desk & Administration Officer, you will be one of the first points of contact for our players, families, members and visitors.

This is a varied and engaging role where no two days are quite the same. You'll help create a welcoming atmosphere while supporting the day-to-day administration and smooth operation of our busy centre.

The position involves afternoon and weekend shifts, making it ideal for someone who enjoys an active working environment outside traditional office hours.

An exciting part of this role is the opportunity to be involved in the delivery of national and international tennis and pickleball events, working alongside our experienced team to help bring major sporting events to life.

Key Responsibilities

• Customer Service: Welcome members, players and visitors, respond to enquiries and provide friendly, professional assistance.
• Membership Services: Assist with new memberships, renewals, member enquiries and maintaining accurate membership records.
• Bookings & Programs: Help customers with court bookings, coaching programs, registrations and general program information.
• General Administration: Support daily office operations, including answering phones, responding to emails, data entry, record keeping and other administrative duties.
• Event Support: Assist with the preparation, administration and delivery of local, national and international tennis and pickleball tournaments and events.
• Team Support: Work closely with coaches, event staff, administration staff and management to ensure programs and activities run smoothly.
• Community Engagement: Help create a positive and inclusive environment where everyone feels welcome and connected.

Pay: $30.00 – $35.00 per hour

Expected hours: 8.0 – 25.0 per week

Work Location: In person