Welfare Officer

• Overall responsibility in ensuring welfare activities for employees are effectively managed and implemented
• Handle employee complaints, counseling and grievance
• Identify and address issues, concerns, root cause of an employee and any matter that needs escalation to the Management
• Visit all Dulsco employee accommodations/camps to conduct welfare related activities
• Handle resignation cases to understand the reason and possibility of retaining a separating employee
• Provide support to Operations team in handling late leave return cases and disciplinary cases
• Initiate disciplinary actions, including recommendations of warning, suspension or termination
• Maintain welfare related MIS/Reports/Updates
• Deliver employee welfare related trainings

Other responsibilities as maybe assigned from time to time

Training and Induction:

• Follow up with the schedule of new arrivals and organize induction within 48 hours of arrival

• Maintain a log of observation during induction

• Keep the recruitment team and other support departments informed of these observations

• Maintain attendance record and separation reasons of new arrivals

• Ensure necessary assistance and care is given to employee who has undergone medical treatment and residing at our accommodations and coordinate with DMC on the same

• Engage idle employees through various activities including training

Accommodation Visits

• Prepare a monthly visit schedule
• Arrange to follow up with the new arrivals
• Coordinate with the accommodation and time keepers to meet with employees.
• Meet with the absentees to understand and motivate to report to work.
• Prepare follow up programs on the needs analysis

Reports and Presentation

• Prepare a weekly report to discuss with the team and line manager
• Prepare a monthly report to quantum the interactions and effect of the welfare activities.
• Keep a log of the day to day activities on welfare share point.

Separation and exit interviews

• Counsel the resigned employees to withdraw resignation
• Follow up with medical cases in the early repatriation

Other Responsibilities

• Identify talents and update for internal talent pool
• Organize at least 1 employee engagement program per month

KPI Timelines:

• 5 camp visits / week
• Interact with at least 50 employees/week
• Identify new Talents
• Identify and Counsel habitual absentees
• Proactive in reducing separations
• Participate / conduct 1 training and awareness /week
• Effective resolution of all employee complaints within 48 hours.
• Immediate escalation to management for all matters that need intervention to prevent further aggravation.

Desired Candidate Profile

• Preferred MSW/ MA Sociology - open to any candidates with a Bachelor degree.
• Prior experience in welfare is required
• Training multicultural group
• Must have valid UAE driving license