Welfare Officer

We are looking for an exceptional candidate to join the Local Authorities Revenues and Assessment service as a full time Welfare Officer on a 18-month basis to support financial resilience following the introduction of the Council's Crisis and Resilience Fund which began in April 2026.

This role will primarily focus on providing welfare support, advice and guidance to local vulnerable residents in order to maximise their disability based benefits. This support will predominately be through arranged visits with residents requiring support either through self request or identified using existing data held by the authority.

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Category

Finance, Corporate

Grade

CWAC NJC - Grade 7

Salary Min

£32,578 per annum

Salary Max

£35,570 per annum

Hours per week

37

Weeks per year

52.143

Employment Type

Fixed Term

Contract Duration

18 months

Closing Date

14/11/2026

Ref No

W4871

Documents

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

We are looking for candidates with a proven track record of delivering welfare benefits advice and at least 2 years experience in dealing with customers providing advice on a 1 to 1 basis, preferably in relation to disability benefits.

This role will be vital to supporting vulnerable or low income residents to maximise their income and prevent financial poverty. This will include undertaking benefit take up activities on a personal and larger scale in local communities to support residents and the local economy.

Whilst this role will be primarily focused on welfare benefit advice, it may also include basic advice regarding other topics which have an impact on finances such as housing, budgeting and employment support.

As this role involves visiting customers face to face in their homes to provide welfare advice and support, applicants must hold a clean driving licence and have the use of a car to travel in. This role will also require an Enhanced DBS check, however if you do not already hold an Enhanced check, this can be arranged by the Council should you be successful.

For an informal discussion, please contact the Senior Officer over the Assessment Service Matthew Edwards at [email protected]

Please note that this job is subject to a Disclosure and Barring Service (DBS) check.

The Council is committed to safeguarding and promoting the welfare of adults at risk and children. It’s a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children, or both).

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

Candidates may use AI tools to support proofreading, editing and presentation. However, all application materials should represent the candidate's own experience, perspectives and thinking. We are seeking original and authentic responses, and applicants should ensure that any submission reflects their own analysis, judgement and vision for the role. No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £13.45 per hour for all contracted hours.

For any technical enquiries please email [email protected] and quote job reference number in all correspondence.