Welfare Officer

1. Job Purpose

The Welfare Officer is responsible for promoting employee welfare, maintaining staff well-being, addressing employee concerns, and ensuring that accommodation, food, hygiene, health, and general living conditions meet company standards and applicable legal requirements. The role supports a safe, healthy, and positive working environment for all catering employees.

2. Key Responsibilities

Employee Welfare and Support

• Monitor employee well-being and provide support for personal, workplace, and welfare-related concerns.
• Act as a point of contact for employees regarding grievances, complaints, and welfare issues.
• Maintain confidentiality when handling employee concerns and personal information.
• Promote employee engagement, morale, and a positive working environment.
• Coordinate with HR and management to resolve employee welfare issues promptly.

Staff Accommodation and Facilities

• Conduct regular inspections of staff accommodation to ensure cleanliness, hygiene, safety, and adequate living conditions.
• Monitor housekeeping, sanitation, laundry facilities, drinking water, toilets, and common areas.
• Report maintenance issues, overcrowding, safety hazards, and other accommodation concerns to the relevant departments.
• Ensure accommodation facilities comply with company policies and applicable local regulations.

Catering and Food Welfare

• Coordinate with catering and kitchen teams to ensure employees receive meals according to approved menus and company standards.
• Monitor meal quality, quantity, hygiene, food variety, and serving arrangements.
• Collect employee feedback regarding food quality and meal services.
• Report food safety concerns and coordinate corrective actions with the catering and food safety teams.

Health, Safety and Hygiene

• Support the implementation of workplace health, safety, and hygiene procedures.
• Coordinate medical appointments, health checks, and emergency assistance when required.
• Report workplace incidents, unsafe conditions, and welfare-related risks to management.
• Promote personal hygiene, sanitation, and safe living practices among employees.

Employee Documentation and Reporting

• Maintain accurate records of welfare complaints, accommodation inspections, employee feedback, and corrective actions.
• Prepare daily, weekly, or monthly welfare reports for management.
• Follow up on employee requests and ensure timely resolution.
• Maintain records of accommodation occupancy, facility inspections, and welfare activities.

Coordination and Communication

• Liaise with HR, operations, camp bosses, transport teams, kitchen supervisors, maintenance personnel, and other relevant departments.
• Assist employees with understanding company policies, procedures, and available welfare services.
• Support employee orientation and welfare awareness programmes.
• Escalate serious complaints, emergencies, or compliance concerns to management without delay.

3. Qualifications and Experience

• Diploma or bachelor’s degree in Human Resources, Social Work, Business Administration, or a related field is preferred.
• Previous experience in employee welfare, staff accommodation, HR administration, or catering/camp operations is an advantage.
• Knowledge of employee welfare practices, accommodation standards, and workplace health and safety.
• Good communication, interpersonal, problem-solving, and organizational skills.
• Basic computer skills, including Microsoft Word and Excel.
• Ability to work with a multicultural workforce and handle sensitive matters professionally.
• Knowledge of applicable UAE labour and accommodation requirements is an advantage for positions based in the UAE.

4. Key Skills and Competencies

• Strong interpersonal and communication skills.
• Empathy, patience, and a service-oriented attitude.
• Confidentiality and professional integrity.
• Complaint handling and conflict resolution.
• Attention to hygiene, safety, and accommodation standards.
• Effective coordination and follow-up.
• Ability to work independently and manage multiple priorities.

5. Key Performance Indicators (KPIs)

• Timely resolution of employee welfare complaints.
• Completion of scheduled accommodation and welfare inspections.
• Compliance with company welfare policies and applicable regulations.
• Employee satisfaction with accommodation and meal services.
• Timely reporting and closure of identified corrective actions.
• Accuracy and completeness of welfare documentation.

6. General Responsibilities

The Welfare Officer shall perform other reasonable duties related to employee welfare as assigned by management and shall comply with company policies, procedures, health and safety requirements, and applicable laws and regulations.

Pay: AED400.00 - AED5,000.00 per month

Work Location: In person