Well-being Experience Manager

Job Summary

We are looking for a Well-being Experience Manager to join a growing HappinessCue team in Remote / India. The role supports HappinessCue's non-medical personal well-being services.

The person will interact with clients respectfully, understand the guidance they are seeking, coordinate with appropriate experts, manage follow-ups and help keep the experience private, clear and professional. Strong listening skills, maturity, empathy and appropriate professional boundaries are important. The role is hands-on and suits someone who enjoys taking ownership rather than simply passing enquiries between teams. The successful candidate will be expected to communicate clearly, keep commitments visible and make the experience easier for the person seeking guidance. HappinessCue is a non-medical guidance platform, so this role does not involve diagnosis, clinical treatment or medical advice.

Responsibilities

• Interact with clients respectfully, understand the guidance they are seeking, coordinate with appropriate experts, manage follow-ups and help keep the experience private, clear and professional.
• Strong listening skills, maturity, empathy and appropriate professional boundaries are important.
• The role is hands-on and suits someone who enjoys taking ownership rather than simply passing enquiries between teams.
• The successful candidate will be expected to communicate clearly, keep commitments visible and make the experience easier for the person seeking guidance.
• HappinessCue is a non-medical guidance platform, so this role does not involve diagnosis, clinical treatment or medical advice.

Qualifications / Requirements

• Experience range: 3-7 years; strong candidates with closely relevant experience may also be considered.

Skills

• Active listening
• Empathy
• Professional boundaries
• Communication
• Coordination with experts
• Privacy management
• Client interaction
• Ownership

Location - Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote / India