Wellbeing Support Officer

About the Role

Apprenticeship Support Australia (ASA) is seeking a Full-Time Wellbeing Support Officer (WSO) to join our team on a 12-month fixed term contract, based from our Broadmeadow office in Newcastle.

You'll support apprentices and trainees by identifying barriers to successful completion and helping connect them with the right support and resources.

This is a virtual-first role, with support delivered primarily through Microsoft Teams, FaceTime, WhatsApp Video and phone. You'll enjoy a flexible hybrid arrangement, typically 2-3 days per week in the office and the remainder from home following onboarding and training.

Our Broadmeadow office offers free onsite parking and easy access for local commuters.

Key Responsibilities

• Conduct Progress Contact Visits via video conferencing and phone.
• Identify issues impacting apprenticeship or traineeship completion.
• Connect customers with internal and external support services.
• Undertake compliance-related spot checks for Key Apprenticeship Program participants.
• Support apprentices, trainees and employers with systems and documentation.
• Maintain accurate records, reports and data.
• Identify and communicate business development opportunities.

About You

This role would suit someone with a background in customer service, retail, hospitality, call centres, sales or stakeholder engagement who enjoys helping people and building relationships.

You'll bring:

• Strong communication and customer service skills.
• Confidence engaging with people virtually.
• Sound administration and computer skills.
• Excellent organisation and attention to detail.
• The ability to manage competing priorities.
• A current Australian Driver's Licence (required due to potential future government contract requirements that may involve face-to-face appointments).

About Apprenticeship Support Australia

ASA delivers Australian Government Apprenticeship Support Services as an Apprentice Connect Australia Provider. With over 78 years of combined experience, we support apprentices, trainees and employers across NSW, Queensland, Victoria, Tasmania, South Australia and Western Australia.

At Business NSW, we value diversity and inclusion and encourage applications from people of all backgrounds.

Pre-employment checks including criminal history, references, working rights and qualification verification will apply.