Wellness Assistant

KEY RESPONSIBILITIES

• Assist wellness therapies including ECP, HBOT, LOOPA AI Functional Training, PelviCare, Moxibustion, Herbal Foot Bath and other services offered by LifeCare Wellness.
• Conduct client registration, basic screening and assessments before sessions.
• Explain treatments clearly and monitor clients’ comfort and safety during sessions.
• Maintain accurate client and treatment records.
• Recommend suitable wellness services, packages and programs based on clients’ needs.
• Manage appointments, follow up with clients and support customer retention.
• Prepare and maintain therapy rooms, equipment and supplies in a clean and safe condition.
• Follow company SOPs, safety and hygiene standards.
• Support centre operations, events, promotions and marketing activities when required.
• Work closely with the Wellness Manager and team to ensure excellent client service.
• Perform other duties as assigned by management.

REQUIREMENTS

• Diploma or Degree in Health Science, Nursing, Allied Health, Wellness or a related field.
• Fresh graduates are welcome; training will be provided.
• Experience in wellness, healthcare, fitness, physiotherapy, customer service or sales is an advantage.
• Good communication, interpersonal and customer service skills.
• Basic computer skills and good organisational abilities.
• Able to work independently and as part of a team.
• Good command of English and Bahasa Malaysia; Mandarin is an advantage.
• Willing to work weekends and public holidays.
• Multiple work location (Bangsar South/Kepong)
• Female candidates are encouraged to apply due to the nature of certain services and clientele.