Wellness Center Manager

Position Summary The iCRYO Edgewater Center Manager is responsible for the day-to-day operation and performance of the center. The Manager leads the team, ensures an exceptional client experience, drives membership and revenue growth, maintains a safe and professional facility, and keeps ownership informed of center performance.

This is a hands-on leadership position for someone who enjoys working with people, motivating a team, solving problems, and helping grow a wellness business.

Primary Responsibilities Center Operations

• Oversee daily center operations, staffing, scheduling, opening/closing procedures, inventory, and facility needs
• Ensure services are delivered consistently, professionally, and according to iCRYO protocols
• Maintain a clean, welcoming, organized, and properly functioning center
• Coordinate equipment maintenance and vendor needs when necessary

Team Leadership

• Lead, schedule, train, and support center staff
• Establish clear expectations for customer service, sales, attendance, professionalism, and job performance
• Provide ongoing coaching and address employee issues promptly
• Create a positive, accountable, team-oriented work environment

Client Experience

• Ensure every client receives a welcoming, professional experience
• Resolve customer concerns and follow up when necessary
• Help build long-term relationships with members and regular guests
• Ensure staff accurately explains services, memberships, pricing, and protocols

Sales & Membership Growth

• Take ownership of center sales performance, including memberships, packages, renewals, upgrades, and lead follow-up
• Track leads, conversions, memberships, retention, and other key sales metrics
• Coach staff on effective, professional sales conversations
• Work with the Community Outreach Leader and ownership on promotions, partnerships, events, and local marketing opportunities

Performance & Reporting

• Track key center metrics including revenue, memberships, leads, conversions, payroll, expenses, and client retention
• Provide ownership with regular, accurate reporting on center performance
• Identify problems and opportunities and recommend solutions
• Maintain complete transparency regarding center expenses, transactions, systems, records, passwords, and other business information

Safety & Compliance

• Ensure team members follow required safety procedures, screening protocols, documentation requirements, and equipment guidelines
• Ensure appropriate staff certifications and training remain current
• Work closely with the Lead Nurse regarding clinical services and medical concerns
• Escalate issues outside the Manager's scope to the appropriate licensed professional or ownership

Qualifications We are looking for someone who has:

• Previous management experience in hospitality, fitness, wellness, retail, healthcare, or another customer-focused business
• Strong leadership and communication skills
• Proven sales and customer-service ability
• Experience managing employees and schedules
• Comfort reviewing basic business metrics and reports
• Strong organizational skills and personal accountability
• The ability to work independently while maintaining open communication with ownership

Experience in wellness, fitness, recovery, spa, or membership-based businesses is preferred but not required.

What Success Looks Like A successful Center Manager creates a center where clients want to return, employees want to work, sales consistently improve, operations run smoothly, and ownership always has a clear understanding of how the business is performing.

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