Wellness Club Attendant

Wellness Club Attendant (Casual)

At XtraClubs, our mission is to provide unlimited, anytime access to world-class sauna, infrared sauna, ice bath, and steam facilities. We make premium contrast therapy accessible through flexible memberships and casual visits, empowering our members to reset, recover, and recharge whenever it suits them.

Cleanliness, exceptional service, and customer care aren’t afterthoughts here—they are the core of who we are.

We’re looking for a friendly, reliable, and proactive Wellness Club Attendant to join our team.

If you are passionate about wellness, thrive in a guest-facing environment, and take pride in maintaining beautiful, pristine spaces, this role offers an exciting opportunity to become an integral part of a fast-growing wellness brand.

Your role

Customer Experience & Member Support

Your primary responsibility is creating an incredible first impression and delivering an outstanding member experience. You’ll be the face of XtraClubs, ensuring every member feels welcomed, supported, and valued from the moment they walk through the door.

You’ll be responsible for:

• Welcoming members and creating a warm, professional, and friendly atmosphere
• Conducting engaging club tours and clearly explaining memberships and facilities
• Answering member enquiries and assisting with bookings or account changes using our internal systems
• Confidently and calmly resolving customer concerns with empathy and professionalism

Club Standards & Etiquette

A great wellness space relies on a safe, respectful environment. You’ll play a key role in maintaining the serene, high-end atmosphere that our members love.

You’ll be responsible for:

• Ensuring members follow club etiquette and facility rules respectfully
• Politely but confidently addressing inappropriate behaviour when required
• Fostering a safe, inclusive, and relaxing space for everyone

Cleaning, Operations & Presentation

At XtraClubs, operational excellence goes hand-in-hand with member satisfaction. You’ll ensure our facilities operates safely and stay in immaculate condition.

You’ll be responsible for:

• Executing operational checklists to ensure smooth day-to-day club running
• Maintaining exceptional cleanliness throughout the entire club
• Restocking towels, and consumables.
• Completing daily water testing for our ice baths and dosing pools with chemicals for compliance and water quality (full training provided)
• Keeping the club spaces organised and inviting

Our clubs operate from 6:00am to 10:00pm, seven days a week.

Typical shifts include:

• Morning: 6:00am – 2:00pm
• Evening: 2:00pm – 10:00pm

About you

We’re looking for someone who:

• Enjoys working with people and naturally delivers outstanding customer service
• Possesses a calm, confident, and approachable communication style
• Takes pride in maintaining high standards of cleanliness, order, and presentation
• Is comfortable enforcing rules and club etiquette
• Is organised, dependable, and comfortable working independently
• Feels confident using technology and learning new internal software
• Holds a current First Aid & CPR certificate (or is willing to obtain one)

Desirable (but not essential):

• Certificate III or IV in Fitness
• Previous experience in hospitality, fitness, wellness, health, or retail customer service
• Pool or water testing experience

What you’ll receive

• Competitive casual hourly rate + super
• Complimentary XtraClubs membership
• Comprehensive, paid training (including pool chemical and water testing certification)
• Ongoing personal development and career progression opportunities as our brand expands
• A supportive, friendly, and energetic team culture
• The opportunity to work in a beautiful, premium wellness environment

If you’re passionate about customer service, wellness, and maintaining exceptional standards, we’d love to hear from you.

Apply now and become part of the XtraClubs team.