Wellness Coordinator

Float Euphoria is a health and wellness spa in Kennewick offering massage, esthetics, Thai Yoga stretching, Reiki, Sunlighten Infrared Sauna, and zero-gravity floatation services in our Dreampods.

Our mission is to provide a warm, welcoming place of peace and relaxation where guests may experience a variety of healing modalities. We are here to serve all people and foster an inclusive environment with all ages, genders, sexual orientations, races, colors, nationalities, religions, physical abilities, and anything else that differentiates us from one another, for the beauty of humanity is rooted in our diversity.

As Wellness Coordinator, you will support daily operations while helping create a positive and seamless guest experience. We are seeking friendly, professional individuals with a genuine interest in wellness and delivering an elevated experience for every guest.

Ideal candidates are:

• Reliable, motivated self-starters with strong attention to detail
• Experienced in providing exceptional customer service
• Comfortable using computer systems, spreadsheets, and digital communication and collaboration tools

We offer a calm, professional working environment supported by an outstanding, collaborative team. This role is well suited for individuals who are motivated, take initiative, and stay engaged throughout the day, even during quieter moments. We provide on-the-job training and a comprehensive benefits package listed below.

Job duties

• Provide professional, attentive, and welcoming customer service in person, by phone, and via text
• Manage a high-volume appointment schedule using custom spreadsheets and scheduling systems, including booking services for guests and following established procedures with accuracy and care
• Check guests in and out and process payments reliably and efficiently
• Run front desk, including answering phones and messages, supporting daily administrative needs, and completing other tasks as assigned
• Scan, organize, and file both digital and physical paperwork
• Communicate with the team via Slack and actively participate in ongoing operational and team discussions
• Perform opening and closing duties as scheduled
• Assist guests with float services, including providing clear and supportive orientations for first-time guests
• Demonstrate knowledge of our wellness services and effectively coordinate offerings for guests
• Turn over float and sauna rooms between guests, including cleaning equipment, restocking supplies, and preparing rooms for the next session
• Maintain a high standard of cleanliness throughout the facility, including in the lobby, treatment rooms, bathrooms, and staff areas, and completing multiple loads of laundry daily, including washing, drying, folding, and organizing linens and supplies

Requirements

• Customer service experience: Strong commitment to providing a positive and professional guest experience
• Computer skills: Comfortable with data entry, spreadsheets, navigating websites, and team communication platforms (such as Slack); quick to learn new software and systems
• Attention to detail & accuracy: Ensure tasks are completed correctly and consistently
• Time management & multitasking: Ability to prioritize and stay calm in a busy, fast-paced environment
• Physical requirements: Comfort using cleaning products, performing physical tasks, and lifting up to 50 lbs
• Operational support: Willingness to perform a significant amount of cleaning and other operational duties as part of daily responsibilities
• Communication skills: Clear, professional written and verbal communication
• Reliability & consistency: Dependable, follow procedures, and complete tasks thoroughly
• Long-term commitment: Interest in steady, long-term employment

Hours

• Full-time; Monday-Friday 12pm-8pm

Pay

$18.00 per hour starting pay

Benefits

• Access to primary care doctors through Empowered Health, or a $100 monthly contribution toward a private health insurance plan (full time staff)
• Free professional service each month - massage, facial, Thai Yoga stretching, or Reiki (full time staff)
• Free use of our Sunlighten Infrared Sauna, Dreampod float systems and Celluma LED tools
• Paid time off
• Employee discount on retail products and professional services
• Opportunities for advancement

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• The schedule for this position is Monday-Friday, 12pm-8pm. Are you able to work these hours?

Work Location: In person