Wellness Coordinator

EvolvE Cryo + Wellness | Austin, TX

About EvolvE

EvolvE Cryo + Wellness is a wellness and recovery center offering services such as cryotherapy, infrared sauna, compression therapy, massage, facials, and body treatments. We create a welcoming space where guests can explore wellness options that fit their goals and lifestyle.

Position Overview

The Wellness Coordinator helps guests find the right services and build a consistent wellness routine. This role combines guest service, sales, and front desk coordination. The ideal candidate is warm, organized, comfortable starting conversations, and motivated to help guests understand the value of EvolvE’s services and memberships.

Key Responsibilities

• Welcome guests, confirm appointments, and help create a smooth, personalized visit.
• Ask questions to understand each guest’s goals, interests, and wellness habits.
• Explain EvolvE services, packages, memberships, and current promotions clearly and accurately.
• Recommend services and membership options based on guests’ stated needs.
• Support new guest tours and help guests understand the different treatment areas.
• Follow up with new guests and prospective clients by phone, text, or email.
• Help schedule appointments and encourage guests to book their next visit before leaving.
• Maintain accurate guest notes, including service interests, goals, questions, and follow-up needs.
• Respond to inquiries and support lead follow-up for services and promotions.
• Assist with daily front desk tasks, including checking guests in, reviewing forms, and processing payments.
• Work with practitioners and the wellness team to coordinate a positive guest experience.
• Stay informed about services, pricing, policies, and promotions.
• Complete excel sheets.

Qualifications

• Strong communication and customer service skills.
• Comfortable discussing services, memberships, and sales opportunities.
• Organized, dependable, and attentive to detail.
• Able to listen carefully and make thoughtful recommendations without pressuring guests.
• Comfortable using scheduling, payment, and communication systems, or willing to learn.
• Interest in wellness, recovery, skincare, or self-care is a plus.
• Previous experience in sales, hospitality, wellness, spa, or customer service is preferred.

Success in This Role

A successful Wellness Coordinator builds trust with guests, helps them choose services that fit their goals, follows through on inquiries, and supports strong repeat visits and membership relationships.

This shift is required to work weekends. If you are unavailable and cannot commit to weekends, please do not apply.

Pay: $16.00 - $18.00 per hour

Expected hours: 31.0 per week

Work Location: In person