Wellness Membership Advisor

Welcome to the Elements Massage Tribe, where we strive to be the best employer of Wellness Membership Advisors in Colorado!

We are seeking an individual who thrives in a sales environment and wants to make a positive difference in a customer’s life through health and wellness.

Allow Us to Introduce Ourselves!

We’re delighted you’ve taken the first step in joining Elements Massage. We are one of the nation’s largest and fastest growing massage brands, and our success is due to the talents of people like you! We love working with individuals who believe in sales with a purpose.

The WMA is a Sale and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all.

Job Duties and Responsibilities

• Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 40% or higher.
• Gains commitment and agreement from clients concerning rebooking and membership.
• Makes great first impressions, builds rapport, and identifies client’s needs resulting in membership sales.
• Meets or exceeds the needs of the client—Takes all opportunities to exceed client expectations without making unreasonable commitments.
• Creates client enthusiasts by rebooking by asking questions, reading body language, and follow through.
• Maintains focus and avoids errors under high stress situations such as during busy client times.
• Maintains positive relationships with clients and coworkers when under stress from high client times, client/co‐worker complaints.
• Actively participates in role‐playing, trainings and activities, regular meetings and coaching.
• Owns personal growth and development using learning tools and resources, engages in skill building by participating in daily role‐playing.
• Sets high standards of excellence following procedures and a high level of quality, productivity, and service.
• Accountable for goal/objective setting and achievement.
• Maintains effective written and verbal communication through communication logs, shift changes/overviews to ensure smooth operations.
• Maintains timely communications via lead calls, appointment bookings, membership questions, and appointment confirmations.

Job Competencies

• Sales / Persuasiveness – Sells the Elements Massage Wellness Program, and additional services to clients.
• Building Loyalty – Meets and exceeds client’s needs, builds loyalty, resulting in client promoters on any client ratings.
• Stamina – Performs well under pressure and stress.
• Applied Learning – Applies concepts from training, feedback, and professional development.
• Work Standards – Is accountable for goals and objectives, has high standards for performance.
• Communication – Communicates in a way that clients and co‐workers understand and retain message.

Benefits:

• Free monthly Massage Session/s
• Commission for membership sales
• Consistent Coaching/Training

If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person