Wellness Retail Associate

Position Summary

The Wellness Retail Associate is responsible for delivering exceptional guest service while promoting and selling wellness-related products at Reload Sanctuary. This role assists guests in selecting products that support their health, recovery, and wellness goals, while ensuring the retail area remains organized, well-stocked, and visually appealing.

The Wellness Retail Associate serves as a brand ambassador for Reload Sanctuary by creating a positive shopping experience and maintaining high standards of product knowledge and customer service.

Key Responsibilities

Guest Service & Sales

• Welcome guests and provide a friendly, professional, and personalized retail experience.
• Assist guests in selecting wellness products, supplements, merchandise, apparel, and recovery-related items.
• Understand guest needs and recommend suitable products based on their wellness goals.
• Promote current retail campaigns, new product launches, and special offers.
• Support the achievement of retail sales targets and department objectives.

Product Knowledge

• Maintain a strong understanding of all retail products offered by Reload Sanctuary.
• Stay informed about product benefits, features, ingredients, and usage guidelines.
• Communicate product information accurately and confidently to guests.

Retail Operations

• Process sales transactions accurately through the POS system.
• Ensure proper handling of cash, card payments, and retail documentation.
• Assist with receiving, labeling, pricing, and displaying merchandise.
• Maintain cleanliness, organization, and presentation of retail displays and shelves.
• Monitor stock levels and report low inventory to the Retail Supervisor.

Inventory Control

• Assist with daily inventory checks and stock counts.
• Participate in monthly stock opname activities.
• Report damaged, expired, or missing products promptly.
• Support inventory accuracy and loss prevention efforts.

Guest Experience

• Build positive relationships with members and guests.
• Handle guest inquiries and concerns professionally.
• Maintain a welcoming retail environment that reflects the premium standards of Reload Sanctuary.
• Collaborate with Reception, Wellness, and Operations teams to enhance the overall guest experience.

Compliance & Administration

• Follow company policies, retail procedures, and operational standards.
• Ensure compliance with health, safety, and hygiene requirements.
• Maintain accurate sales and inventory records as required.

Qualifications

• High School Diploma or equivalent; Diploma or Degree preferred.
• Previous experience in retail, hospitality, wellness, fitness, or customer service is an advantage.
• Strong communication and interpersonal skills.
• Basic computer and POS system knowledge.
• Passion for wellness, fitness, recovery, and healthy living.

Core Competencies

• Customer Service Excellence
• Retail Sales Skills
• Product Knowledge
• Communication Skills
• Attention to Detail
• Teamwork
• Inventory Awareness
• Professional Grooming & Presentation
• Problem Solving

Key Performance Indicators (KPIs)

• Retail Sales Performance
• Guest Satisfaction
• Product Knowledge Assessment
• Inventory Accuracy
• Stock Loss Prevention
• Visual Merchandising Standards
• Attendance and Punctuality
• Compliance with SOPs

Objective

To provide an outstanding retail experience that supports Reload Sanctuary's wellness mission while maximizing retail sales, maintaining inventory accuracy, and delivering exceptional service to every guest.