Wellness Supervisor

The Wellness Supervisor supports the daily operations of the Spa and Vitality Centre, ensuring the delivery of personalized, professional, and seamless wellness experiences. This role supervises the team, coordinates guest programs, maintains service standards, and ensures all activities comply with the resort’s safety and operational procedures.

Key Responsibilities

Guest Experience

• Welcome guests warmly and understand their individual wellness goals.

• Ensure treatments, consultations, fitness sessions, and wellness activities are delivered according to each guest’s program.

• Coordinate guest schedules and communicate any changes clearly and promptly.

• Handle guest feedback and concerns professionally, escalating serious matters when required.

• Maintain guest privacy, confidentiality, and comfort at all times.

Daily Operations

• Supervise daily Spa and Vitality Centre operations.

• Conduct opening and closing checks and ensure all facilities are guest-ready.

• Review daily appointments, wellness programs, group activities, and team assignments.

• Coordinate with therapists, coaches, consultants, receptionists, and other resort departments.

• Ensure treatment rooms, fitness areas, equipment, and relaxation facilities are clean, organized, and properly maintained.

• Report maintenance, safety, or equipment concerns immediately. Team Supervision

• Lead daily briefings and communicate operational priorities, guest preferences, and special requests.

• Monitor team attendance, grooming, punctuality, conduct, and service performance.

• Support the preparation of duty rosters and daily work assignments.

• Provide on-the-job coaching, product knowledge, and service-standard training.

• Encourage teamwork, accountability, and a positive workplace culture.

• Address minor performance concerns and report significant matters to management.

Wellness Programs and Safety

• Ensure all wellness services are delivered within team members’ qualifications and professional scope.

• Confirm that guest screening, consent, contraindication checks, and required documentation are completed.

• Monitor the safe use of wellness and longevity equipment.

• Ensure hygiene, sanitation, health, safety, and emergency procedures are consistently followed.

• Support the coordination of wellness assessments, treatments, fitness sessions, mindfulness activities, and recovery therapies. Sales and Administration

• Promote suitable treatments, programs, memberships, upgrades, and retail products based on guests’ needs.

• Monitor daily revenue, bookings, cancellations, discounts, complimentary services, and POS transactions. • Assist with inventory control, stock counts, product requests, and equipment records.

• Prepare daily operational reports, guest feedback summaries, incident reports, and team updates.

• Support management in achieving revenue, guest satisfaction, and operational targets.

Qualifications and Experience

• Diploma or certification in Spa, Wellness, Fitness, Hospitality, or a related field.

• Minimum of two years’ experience in spa, wellness, fitness, or luxury hospitality operations.

• Previous supervisory or team-lead experience is preferred.

• Knowledge of holistic wellness, fitness, recovery therapies, and longevity services is an advantage.

• Certification in first aid and CPR is preferred.

• Proficiency in English; additional languages are an advantage.

• Familiarity with booking, membership, and POS systems.

Key Competencies

• Strong leadership and team-supervision skills.

• Genuine passion for wellness and guest care.

• Professional communication and interpersonal skills.

• Excellent organization and attention to detail.

• Ability to remain calm and make sound decisions under pressure.

• Strong problem-solving and complaint-handling abilities.

• Sales awareness with an ethical, guest-focused approach.

• High standards of grooming, integrity, confidentiality, and professionalism.