West Hawai`i, Housing Program Manager

JOB DESCRIPTION: WEST HAWAI`I HOUSING PROGRAM MANAGER

FULL-TIME SALARIED EXEMPT (Effective Immediately, Oct. 2026)

Under the direction of the President & CEO, the West Hawaiʻi Housing Program Manager provides management-level oversight, staff supervision, and on-site operational leadership for Going Home Hawaiʻi’s West Hawaiʻi housing programs. This role is accountable for facility operations, staff performance, client and tenant services, safety, documentation, compliance, and continuous improvement within the West Hawaiʻi reentry and recovery housing programs.

Program Management, Supervision & Facility Oversight

· Serve as the on-site facility lead and primary point of contact for the West Hawaiʻi program.

· Supervise and direct assigned West Hawaiʻi program staff.

· Assign, prioritize, and monitor staff workloads to ensure effective and consistent service delivery.

· Coordinate daily facility operations in compliance with lease agreements, contracts, and safety requirements.

· Oversee the property, units, rentals and tenant needs. Works directly with the property owner.

· Respond appropriately to incidents, emergencies, and reasonably expected situations within a reentry housing program.

· Escalate operational risks, safety concerns, or compliance issues to the President & CEO.

Care Coordination Services

· Provide supportive housing and care coordination services to program participants and residents.

· Receive and respond to referrals from justice system partners, including HCCC, Adult Probation, Drug Court, Public Defender, and the Hawaiʻi Paroling Authority.

· Conduct intake, develop individualized service plans, and review plans on an ongoing basis.

· Assist clients with employment readiness, budgeting, savings plans, and long-term housing transitions.

· Coordinate referrals to treatment, healthcare, education, training, and other supportive services.

· Facilitate life skills groups, house meetings, and pro-social activities.

Program Quality, Documentation & Outcomes

· Ensure accurate, complete, and timely documentation of services and outcomes in the agency database.

· Monitor client progress and program outcomes and participate in quality improvement activities.

· Maintain effective communication and collaboration with internal staff and external partners.

Community & Partner Coordination

· Build and maintain relationships with landlords to support client transitions to permanent housing.

· Coordinate on-site services provided by external partner agencies.

· Maintain active working relationships with healthcare providers, treatment providers, mentors, law enforcement, and justice system partners.

· Represent West Hawaiʻi program leadership in internal and external meetings as assigned.

Additional Responsibilities

· Properly respond to reasonably expected situations that may arise in a reentry housing program.

· Perform other duties as assigned to support organizational mission and program success.

Preferred Qualifications:

· Bachelor’s degree in psychology, sociology, or a related field preferred; relevant work experience may substitute for education.

· Minimum of five (5) years of experience in social services or a related nonprofit or public-sector setting.

· Knowledge of the criminal justice system and experience working with justice-involved individuals.

· Knowledge of reentry housing, property management, and fair housing principles.

· Knowledge of substance use and mental health disorders and treatment modalities.

· Knowledge of homelessness issues and evidence-based service approaches.

· Knowledge of Native Hawaiian culture and practices.

· Strong verbal, written, and interpersonal communication skills.

· Ability to work effectively with individuals from diverse educational, cultural, and lived-experience backgrounds.

· Computer literacy, including databases, basic software applications, email, and internet.

· Valid driver’s license, personal vehicle with adequate insurance, and ability to travel locally, statewide, and to the continental U.S.

· Ability to climb stairs and navigate walkways.

· Ability to reach with hands and arms.

· Ability to safely use general household repair tools.

· Ability to sit, stand, and walk for extended periods.

· Ability to lift, carry, push, or pull items up to 30 pounds for short distances.

· Vision and hearing sufficient to safely perform job duties, with or without correction.

· Full-time classification.

Program Expecations and Benefits:

· General business hours Monday–Friday, 8:00 a.m. – 4:30 p.m.

· Occasional evenings and weekends as required by program and organizational needs.

· Health, dental, vision, and prescription coverage with HMSA or Kaiser (100% employer‑paid premium).

· PTO – Vacation: Accrual at 6.667 hours per month of active full‑time employment from month 1 through month 59; 10 hours per month from month 60 through month 119; and 13.334 hours per month from month 120 and beyond. Annual rollover capped at 40 hours.

· PTO – Sick Leave: Accrual at 6.667 hours per month of active full‑time employment. Sick leave may not be accrued beyond 80 hours per year.

· Sixteen (16) paid holidays and two (2) half days off annually.

· Bereavement leave with pay of up to three (3) days.

Starting Salary:

· $54,000

Pay: From $54,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Loan forgiveness
• Paid time off

Work Location: In person