West Olive Customer Service Representative

As a Customer Service Representative for Great Lakes Landscape Supply, you will be the primary point of contact for our valued customers, providing outstanding service and support. Your responsibilities will include addressing inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem resolution.

CUSTOMER ENGAGEMENT

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Provide product information, pricing, and delivery details to assist customers in making informed decisions.
• Build and maintain strong customer relationships through positive interactions and exceptional service.

ORDER PROCESSING

• Receive and process customer orders accurately and efficiently.
• Coordinate with the logistics team to ensure timely delivery of products.
• Keep customers informed about the status of their ordersand address any issues that may arise.

PRODUCT KNOWLEDGE

• Develop a comprehensive understanding of the company's product offerings.
• Assist customers in selecting the right products for their specific landscaping needs.
• Stay informed about industry trends and product updates.

Issue Resolution

• Address customer concerns, complaints, and inquiries in a timely and effective manner.
• Collaborate with other departments to resolve issues related to orders, deliveries, and product quality.

Documentation and Record Keeping

• Maintain accurate and detailed records of customer interactions, transactions, and communications.
• Prepare reports on customer feedback and common issues to contribute to continuous improvement efforts.

Qualifications

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience in customer service, preferably in a similar industry.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-focused approach.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Proficient in using customer service software, order processing systems, and Microsoft Office Suite.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person