West Point -MASTER PROFILE - Retail Sales Manager

Retail Sales Manager/Assistant Store Manager

Reports to : Store General Manager

POSITION PURPOSE :The major responsibility of the Assistant Store Manager is to assist the SGM in driving profitable sales growth through the delivery of outstanding customer service. This must be accomplished through development of a positive and productive retail-selling environment. Additionally, Assistant Store Managers need to develop and maintain outstanding associate/doctor satisfaction and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES :The duties noted below are considered to be essential job functions for one of the following reasons: performance of the duty is why the job exists, failure to perform the duty may have serious consequences, limited number of employees available to perform duty, or the duty requires specialized skills.

• Drive profitable store sales by fostering a customer focused retail selling culture.

• Personally delivers and promotes a retail sales environment that maximizes one-on-one customer interaction.

• Assist with Attainment of store operating profit, plan sales goal and comp store sales growth.

• Manage payroll cost effectively, in accordance with Company standards.

• Effectively train and develop associates to focus on sales and customer service.

• Develop team of administratively skilled associates that provide support on daily operational tasks allowing the OM to focus on sales, customer service, and associate development.

• Develop professional business relationships/partnerships with Doctors.

• Accountable for the recruitment, training, development, motivation and retention of Associates.

• Ensure each store is effectively merchandised and presented according to standards.

• Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry.

• Execution of operational procedures, i.e., safety and maintenance

TRAVEL REQUIREMENTS:• Occasional local travel within 25 mile radius.

EDUCATION:

Bachelor's degree or comparable experience in retail operations.

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.