WFA- HR Workforce Admin

Unit: Employee Experience Services (EES)

Job Title: HR Workforce Admin

Level: SPE/SME

Location: Hyderabad, India

Type of position: Full time

Reports to: Team Lead

Responsible for: Delivering Hire to Retire HR service

Role brief

Workday Workforce Admin manages the Workday HCM system, ensuring accurate employee data, assisting with data changes, generating reports, and supporting users. They handle system configurations, data security, compliance, and integrations with other systems. This role is essential for efficient HR operations and supporting organizational goals.

Core Responsibilities

Service Dates Management :

• • Calculate, update, and maintain adjusted and continuous service dates in Workday.

Work Authorization Tracking :

• • Maintain Workday reports to track missing and expired work authorizations

New Hire Management :

• • Rescind or terminate new hires for confirmed no-shows based on start dates.

  • Analyse and communicate the impacts on upstream and downstream domains (e.g., Benefits/Aon).

  • Send cancellation notices for rescinded or terminated hires to downstream systems/vendors via in-scope domains and integrations.

  • Coordinate with downstream in-scope domains as applicable.

Contingent Worker Management :

• • Analyse and process the setup and termination of contingent workers.

  • Accept and track supporting documentation, including resignation letters from employees.

Data Management :

• • Manage and execute Enterprise Interface Builder (EIB) and MLT loads, including troubleshooting and escalating load errors or data issues.

  • Utilize standardized templates for mass data upload transactions.

  • Ensuring the accuracy and integrity of employee data within the system. This includes data entry, updates, and audits.

System Administration:

• Managing and maintaining the Workday HCM system, including configuration, security, and user access.

Reporting and Analytics:

• Generating and analysing reports to provide insights into workforce metrics, such as headcount, turnover, and employee performance.

Severance administration:

• Maintaining severance policies and procedures in alignment with company guidelines and legal requirements.

• Determining the appropriate severance pay and benefits based on factors like tenure, position, and company policies.

• Preparing and distributing necessary documentation, such as severance agreements and release forms.

• Ensuring all severance processes comply with labor laws and regulations to mitigate legal risks.

• Providing support and guidance to departing employees, addressing their questions and concerns regarding their severance packages.

• Working closely with HR, legal, and finance departments to ensure a smooth and efficient severance process.

Knowledge, Skills and Abilities

• Experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment. (SME 5+ years SPE 3+ years)

• Passion for delivering great employee experience

• Fluent in English.

• Experience working with Workday and workflow systems (ServiceNow)

• Strong problem-solving skills, ability to manage conflict and attention to detail

• Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.

• Open to work in Rotational shifts

Education and work experience requirements

• Graduate or MBA in Human Resources or equivalent

• 3-7 years of work experience in HR Hire to Retire functions.