WFH Airbnb Operations Coordinator

About the role

You will be responsible for providing excellent customer support to Airbnb property owners and renters, as well as assisting with administrative tasks to streamline operations. Your ability to communicate effectively, problem-solve, and work independently will be essential to ensuring customer satisfaction and maintaining efficient processes.

Key responsibilities

• Respond to inquiries from Airbnb property owners and renters promptly and professionally
• Write personalized emails to address customer concerns and provide accurate operational information
• Resolve renter inquiries regarding property listings, availability, rates, and booking processes
• Handle customer complaints with empathy and professionalism, implementing effective solutions
• Coordinate with internal staff members to address inquiries, escalate issues, and facilitate smooth operations
• Assist with scheduling and coordinating cleaners for property cleaning and maintenance tasks
• Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system
• Perform general administrative duties, such as data entry, document management, and organizing schedules

About you

• Proven customer support experience in a fast-paced environment
• Professional verbal and written English communication skills
• Strong organizational and time-management abilities
• Independent problem-solving and conflict-resolution capabilities
• Proficiency in MS Office and Google Suite for document, spreadsheet, and email management
• Experience with CRM systems to effectively manage customer data (nice-to-have)