WFH Booking & Scheduling Coordinator

About the role

This role involves managing multiple bookings and schedules for experiences, coordinating with suppliers and vendors, communicating with clients, and handling administrative tasks including financial reconciliation and documentation. You will work independently in a remote environment, ensuring all deadlines and client requirements are met while maintaining accurate records and delivering outstanding customer service.

Key responsibilities

• Manage multiple bookings and schedules, ensuring that all deadlines and client requirements are met
• Pre-book and pay for food and beverage inclusions with providers
• Verify and organize necessary details for each experience, such as dietary restrictions, preferences, and logistical requirements
• Work closely with suppliers and vendors to ensure availability of items or provide alternative solutions when necessary
• Communicate with clients in a professional, clear, and timely manner via phone and email
• Understand client needs and ensure all expectations are met, resolving inquiries or issues efficiently
• Deliver outstanding customer service by understanding and addressing customer needs and expectations
• Handle inquiries, complaints, and feedback courteously
• Perform reconciliation of financial records for the US team
• Create, maintain, and update experience items, ensuring accuracy with details like pluralization and other specifics

About you

• Preferably has worked in the Finance industry or has a Finance academic background and displays accuracy, speed, and attention to detail
• Previous experience in executive secretary or a communication-critical role
• Strong interpersonal skills with a customer-centric approach
• Ability to work independently and remotely with minimal supervision
• Proficiency in Microsoft Office Suite, CRM systems, and communication tools
• Highly proactive, detail-oriented, and dependable, with strong ownership of their work
• Comfortable managing multiple priorities independently
• Able to communicate proactively with clients and suppliers
• Capable of consistently delivering accurate, high-quality work in a fast-paced remote environment