WFH Client Support Administrative Assistant (Custom Framing)

Job Overview

As the Client Support Administrative Assistant, your work will directly impact how clients feel cared for—from responding to quote requests and managing the inbox to digitizing years of paper records and unlocking lost business opportunities. This role gives you ownership over customer communication, data organization, and light social media presence, all while supporting a small, family-focused team that values quality service above all.

Client Overview

Our client is an established family-owned custom framing business based in New York, serving galleries, collectors, and private consumers since the mid-1980s. With nearly 40 years of expertise in quality art preservation and custom framing, they're focused on client retention and elevating their customer experience through stronger administrative support and digital modernization.

Schedule: Flexibility provided within Eastern Time (ET) (Minimum 20 work hours per week)

Responsibilities:

• Respond promptly to client emails and quote requests to maintain strong customer engagement
• Digitize paper receipts from the past two years, capturing client phone numbers and contact details
• Organize and upgrade the client database to enable follow-up outreach and retention campaigns
• Send email blasts to reconnect with past clients and generate repeat business
• Provide responsive customer support and problem resolution to ensure clients feel valued
• Create basic graphics using Canva for occasional social media posts (approximately one per week)
• Manage the inbox with consistent follow-through to prevent leads from slipping away
• Support client retention goals by delivering excellent administrative care and communication

Requirements:

• Proven experience in administrative support or office coordination
• Strong background in customer support and problem resolution
• Ability to manage email correspondence professionally and efficiently
• Comfortable digitizing records and organizing client data
• Experience using Canva or similar design tools for social media graphics is a plus
• Sales experience or client outreach background is helpful
• Experience working with small or family-owned businesses is a plus

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.