WFH Customer Service & Email Support (E-Commerce)

Job Overview

Our client is seeking a reliable and organized Customer Service & Email Support to support the customer service team by managing customer inquiries, preparing responses, and tracking pending issues across multiple online platforms. The ideal candidate has excellent written English skills, a professional and friendly communication style, and the ability to handle customer concerns with empathy and attention to detail. This role involves collaborating closely with the lead customer service representative, learning established processes, and helping improve workflows as the business continues to grow.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Pacific Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Monitor and manage daily customer messages and inquiries across auction and e-commerce platforms.
• Prepare organized summaries and draft responses for the lead customer service representative to review.
• Handle routine customer service emails independently once familiar with common inquiries and procedures.
• Communicate with customers to address questions, provide updates, and resolve concerns professionally.
• Maintain accurate records of customer interactions, follow-ups, and outstanding issues.
• Coordinate with the lead customer service representative to establish priorities and ensure timely responses.
• Use ChatGPT and other AI tools to improve response preparation, efficiency, and consistency.
• Maintain a warm, professional, and customer-focused tone in all communications.
• Help develop and improve customer service processes and workflows.
• Escalate complex or sensitive issues to the lead representative when necessary.

Requirements

• Proven customer service experience.
• Excellent written English and the ability to compose clear, professional, and friendly emails.
• Strong organizational skills and attention to detail.
• Excellent problem-solving skills and the ability to address customer concerns with empathy.
• Ability to follow established procedures, manage multiple inquiries, and meet response deadlines.
• Willingness to learn new systems, adapt to changing processes, and use AI tools such as ChatGPT.
• Strong communication and collaboration skills.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.