WFH Customer Support & Printing Services Assistant

Overview

Our client is looking for a detail-oriented Customer Support & Printing Services Assistant to manage incoming inquiries and support daily client communication for a printing business. In this part-time remote role, you will focus on triaging email and online requests, gathering project specifications, and coordinating follow-ups. You will also maintain accurate records within CRM systems to ensure smooth operations and timely issue resolution. If you possess strong written communication skills and a professional focus, this is a great opportunity to support corporate clients and marketing teams.

Schedule:

• Part-Time: 20 hours per week, Monday–Friday, 10 am to 2 pm EST

Responsibilities

• Monitor and triage incoming customer requests through online submissions, email, and phone.
• Identify whether requests are from existing customers or new prospects and route them accordingly.
• Provide timely acknowledgments and responses to customer inquiries within the required response target.
• Review customer requests related to printing services and gather any missing project details.
• Communicate with corporate marketing teams and clients to clarify printing requirements, project specifications, and next steps.
• Maintain accurate records of customer interactions, requests, and follow-ups in the CRM and email systems.
• Follow up on outstanding customer requests to ensure timely resolution.
• Support the front desk function by maintaining professional and seamless client communication.
• Follow established procedures and become familiar with the company's printing services, products, and internal workflows.
• Handle confidential customer and business information in accordance with company policies.

Requirements

• Previous experience in customer service, administrative support, or client coordination in a B2B environment.
• Strong written and verbal English communication skills.
• Excellent attention to detail when reviewing customer requests and preparing responses.
• Ability to understand and organize multiple customer requests efficiently.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote environment.
• Familiarity with CRM systems and email platforms such as Outlook.
• Professional and customer-focused communication style.

Nice-to-Have:

• Previous experience in the printing, signage, promotional products, or related industries.
• Familiarity with handling print orders or gathering printing project specifications.
• Experience working with corporate clients or marketing teams.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

BruntWork never charges for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to our official email us through the Contact Us form on our official BruntWork website.