WFH Dental Administrative Assistant

About the role

You will serve as a vital remote administrative support team member for a multi-location dental practice, managing patient communications, scheduling, and administrative workflows across four offices. This role gives you the opportunity to work directly with practice leadership and office managers, taking ownership of daily operations that keep patient care running smoothly. You'll be trusted with responsibilities that directly impact patient satisfaction and office efficiency in a stable, healthcare-focused environment.

Key responsibilities

• Answer incoming phone calls and respond to patient inquiries professionally and promptly
• Manage and respond to office emails on time
• Schedule patient appointments across multiple office locations
• Make outbound calls for payment follow-ups and patient account management
• Send X-rays, referral forms, and patient documentation as requested
• Provide basic patient information and answer common questions about services and procedures
• Support practice managers and leadership with administrative tasks as assigned
• Maintain accurate patient records and communication logs

About you

• Minimum 1-2 years of administrative or virtual assistant experience
• Strong phone communication skills and professional phone etiquette
• Experience managing schedules and coordinating appointments
• Comfortable making outbound calls for payments and follow-ups
• Reliable high-speed internet connection for VoIP phone system use
• Ability to manage email correspondence independently
• Strong organizational skills and attention to detail
• Previous experience working in a dental office or healthcare setting (nice-to-have)
• Familiarity with dental terminology and office workflows (nice-to-have)
• Experience with practice management software (nice-to-have)

About us

Our client is a dual-specialty dental practice operating four offices across Alberta, Canada. They provide orthodontic and pediatric dental care to patients across multiple locations and are expanding their administrative team to support growing operational demands.