WFH Executive Operations Assistant – Hospitality

Role Overview

Our client is seeking a highly organized, resilient, and proactive Operations & Business Support Executive Assistant to provide critical administrative support to the business owner and CEO of an acclaimed plant-first hospitality brand in London.

This role requires a confident self-starter who excels at managing up, taking direct instructions, and operating with high autonomy in a fast-paced environment. You will serve as a vital right hand to a direct-communicating CEO, taking strong initiative to keep operations running seamlessly, manage schedules, handle supplier logistics, and maintain precise high-end restaurant turnaround standards.

Schedule

• Monday – Friday, 9:00 AM – 1:00 PM UK Time Zone (20 hours per week)

Key Responsibilities

• Executive & Operational Support: Manage and optimize the CEO’s calendar, prioritize daily tasks, review weekly appointments, and anticipate operational needs by managing up effectively.
• Direct Communication & Inbox Management: Monitor high-volume email correspondence, filter key details, and draft clear, professional responses on behalf of the business under tight turnarounds.
• Hospitality Systems & Reservations: Manage reservation systems via OpenTable, conduct guest background research, and maintain strong awareness of high-end restaurant timing and seating flow.
• Supplier & Purchasing Workflows: Coordinate supplier logistics, place orders through designated vendor portals, and manage procurement and invoice processing platforms such as Blink / Plate IQ (PLNIQ).
• Financial Administration & Reporting: Prepare and issue invoices, maintain timesheets, track payment statuses, liaise with external accountants on outstanding balances, generate operational reports, and handle confidential financial data with discretion.
• Spreadsheets & Data Management: Build, update, and maintain organized digital records, spreadsheets, and documentation using Microsoft Office and Google Workspace.
• Research & Special Projects: Conduct targeted research regarding market trends, shares, and investment opportunities as directed by the CEO.

Requirements

• Proven EA/PA Experience: Background as an Executive Assistant, Operations Assistant, Virtual Assistant, or Business Administrator (preferably within hospitality or food & beverage).
• Proactive & Direct Communication Style: Ability to receive direct feedback, execute instructions swiftly, and communicate proactively across all channels.
• Fast-Paced Agility: Strong ability to work under pressure, manage competing priorities, and navigate dynamic environment demands with high emotional intelligence and confidence.
• High Attention to Detail: Precise organization skills with a track record of zero-defect administrative execution and strict confidentiality handling.
• Core Technical Proficiency: Fluent with Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Drive, Gmail).
• Workflow & Data Management: Strong skills in spreadsheet management, tracking timesheets, and running custom reporting workflows.
• Self-Directed: Comfortable working independently with minimal supervision while maintaining clear alignment with executive priorities.

Nice-to-Have Qualifications

• High-End Hospitality Experience: Clear understanding of fine-dining operational rhythms, table turnaround times, and premium guest touchpoints.
• Industry Systems & Platforms: Hands-on experience with restaurant booking systems (e.g., OpenTable) and automated accounts payable/procurement platforms (e.g., Blink / PLNIQ).
• Financial & Market Basics: Basic understanding of bookkeeping, invoice management, or foundational stock market research.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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