WFH Operations & Dispatch Coordinator (Electrical Services)

Job Overview

Our client is looking for an operational backbone for their growing electrical services business to manage everything from scheduling and client coordination to daily social media presence. This role puts you in control of the administrative engine that keeps projects moving smoothly. You'll work directly with the business owner, taking ownership of scheduling, data entry, light client communication, and maintaining an active social media presence to drive new business. This is a foundational role with room to grow as the company scales.

Client Overview

Our client is a growing UK-based electrical services company expanding their operations and building out their back office infrastructure. As a one-person operation scaling up, they need dedicated support to handle the administrative foundation while they focus on delivering excellent service to their clients.

Schedule: Monday - Friday, flexible within GMT business hours, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Tradify & Job Dispatch: Manage new enquiries (phone/email), schedule EICR and standard bookings according to engineer availability and strict job-duration rules, and process emergency call-outs as priority.
• Quote & Deposit Follow-ups: Issue accepted quote requests, collect deposits/upfront payments, and execute a structured quote follow-up cadence (Day 2 and Day 7) to improve conversion.
• Certification & NICEIC Part 11A Data Entry: Monitor the 48-hour certification target daily. Accurately transcribe handwritten engineer test data into NICEIC Part 11A Schedule of Circuits templates as draft for Qualified Supervisor approval (strict administrative entry, non-technical).
• Job Administrative Handover: Track job completion checklists (engineer notes, materials, photos, test details) and flag missing info or failed access events immediately.
• Social Media & Visibility: Maintain active social media platforms (e.g., Facebook) with regular posts, job updates, and customer testimonials to drive local brand awareness alongside word-of-mouth referrals.
• Client & Escalation Management: Handle customer/tenant communications professionally, track payments and invoices, and strictly escalate all technical electrical queries, EICR code decisions, commercial disputes, and formal complaints to management.

Requirements

• Proven experience in an administrative support, scheduling, or operational coordination role (experience in trade services, electrical dispatch, or CRM systems like Tradify is a strong plus).
• Professional, clear written and verbal English communication with an exceptional phone manner.
• Exceptional attention to detail for precise data entry (vital for transferring NICEIC circuit schedules and job notes accurately without guessing missing data).
• Highly organized, proactive, and capable of prioritizing daily back-office bottlenecks (overdue certs, unbooked jobs, deposit chasing) independently.
• Proficient with social media platforms (Facebook, Instagram) for basic business posting and engagement.

Why Join This Team

• Work remotely with flexibility in a supportive environment
• Be part of a growing business from the ground floor with opportunity for expanded responsibilities
• Work directly with the business owner in a collaborative, low-bureaucracy setting
• Stable, long-term role with consistent hours
• Simple, manageable social media responsibilities that don't require advanced marketing expertise

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.