WFH | L2 IT Helpdesk & O365 Administrator

WFH | L2 IT Helpdesk & O365 Administrator

Work from home permanently and support a variety of businesses in a fast-paced, people-first environment.

We are looking for a proactive and customer-focused IT professional with strong troubleshooting skills and hands-on Microsoft 365 experience to join our growing remote team.

This role is ideal for someone who enjoys solving technical issues, supporting end users, and working across different systems and environments while continuously learning and growing in IT support.

Role Overview

As an L2 IT Helpdesk & O365 Administrator, you will provide remote technical support to multiple clients across different industries. You will assist with user concerns, troubleshoot hardware and software issues, manage support tickets, and support Microsoft 365 administration tasks.

You will work closely with internal teams, vendors, and clients to help ensure smooth day-to-day IT operations and timely issue resolution.

Key Responsibilities

• Provide remote IT support to end users across various client environments
• Manage and respond to support tickets within agreed timelines
• Troubleshoot hardware, software, networking, printer, and connectivity issues
• Assist users with Microsoft 365 concerns including Outlook, Teams, OneDrive, SharePoint, and account management
• Perform basic Microsoft 365 administration tasks such as password resets, user creation, license assignment, and mailbox support
• Monitor backup jobs and escalate or resolve issues as needed
• Coordinate with third-party vendors and service providers for issue resolution
• Document troubleshooting steps, resolutions, and technical updates accurately
• Support onboarding and offboarding-related IT tasks
• Perform additional duties as assigned by the client or internal leadership team

What We’re Looking For

• Previous experience in IT Helpdesk, Service Desk, or Technical Support roles
• Working knowledge of Microsoft 365 administration
• Basic understanding of networking concepts, hardware, and Windows environments
• Experience using ticketing systems and remote support tools
• Strong troubleshooting and problem-solving skills
• Good written and verbal English communication skills
• Ability to manage multiple tasks and prioritize effectively
• Customer-focused mindset with a willingness to learn

Nice to Have

• Experience supporting Australian clients or international teams
• Familiarity with backup monitoring tools
• Exposure to Active Directory, Azure AD, or Intune
• Basic cybersecurity awareness and best practices

Why Join Us?

• Permanent work from home setup
• Supportive and people-first culture
• Opportunity to work with international clients
• Collaborative and growth-focused environment
• Exposure to a wide range of technologies and systems

What We Offer

• 100% permanent work-from-home
• Full-time, long-term opportunity
• Paid leaves
• HMO coverage for you + 1 dependent
• Monday to Friday, day shift schedule
• Supportive, people-first culture