WFH Order Processing & Customer Service Associate

Job Overview:

Our client is seeking a highly organized and customer-oriented Order Processing & Customer Service Associate to join their team. The ideal candidate will take the lead on managing customer interactions and purchase orders to ensure every journey is seamless. You will play a vital role in overseeing the order fulfillment process, making sure every detail is handled with precision and care. If you are a proactive professional ready to ensure smooth operations and exceptional service, we would love to connect with you.

Schedule:

• Monday - Friday, 8:30 AM - 5:00 PM EST with 30 mins unpaid break (40 hrs per week)

Responsibilities:

• Communicate with customers over the phone to assist with inquiries and order-related concerns.
• Process customer orders with accuracy and efficiency.
• Send purchase orders to suppliers and vendors.
• Manage and resolve order-related issues to ensure a seamless experience for customers.

Requirements:

• Experience in flooring or retail is a plus but not required.
• Better if the candidate had freight claims and freight billing discrepancy experience
• Ability to handle order processing and maintain attention to detail.
• Strong verbal communication skills and customer service experience.
• Proficiency in managing purchase orders and resolving order concerns.
• Extra/second monitor ready. Having an external monitor is preferred.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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