WFH Property Management Assistant

WFH Property Management Assistant

Work from the comforts of your own home!

We are looking for a highly organized and proactive Property Management Virtual Assistant to support the day-to-day operations of a growing property management portfolio. This role plays a key part in coordinating maintenance schedules, managing tenant communications, and supporting property managers with administrative tasks. The ideal candidate will have a strong background in property or lettings administration, excellent communication skills, and the ability to multitask in a fast-paced environment. This position is also designed to develop into a leadership role, responsible for supporting team productivity and performance.

Responsibilities:

• Coordinate maintenance appointments (smoke alarm, electrical, gas) using the property management system.

• Manage tenant communications for maintenance schedules, building notices, and general property inquiries.

• Act as a liaison between tenants, vendors, and property managers, addressing inquiries and service requests.

• Maintain and update property records and job tracking systems accurately.

• Respond to and manage incoming emails and phone calls professionally and promptly.

• Support work order creation, dispatch, and resolution tracking.

• Monitor and report on team performance and assist in implementing strategies for efficiency.

• Perform compliance checks and quality audits to ensure high service standards.

• Assist with administrative tasks including forms, spreadsheets, manuals, and internal documents.

• Prepare and maintain updated emergency and tenant contact lists.

Qualifications:

• 1-2 years of experience in property management roles.

• Experience working with AUS clients or familiarity with the AUS property market is preferred but not required.

• Strong time management and attention to detail.

• A confident communicator who enjoys interacting with stakeholders.

• A self-starter who can work independently and collaborate with a remote team.

• Comfortable handling multiple priorities in a dynamic environment.

System Knowledge:

• Intermediate Microsoft knowledge required: Excel, Word, Teams, Outlook

• Other system/software (a plus): PropertyMe, AgentBox

Benefits:

• Full-time, long-term position

• Paid leaves

• HMO for employee and 1 dependent

• Monday to Friday + Day Shift