WFH Property Management Operations Assistant

Job Overview

Our client is looking for a frontline operational support professional for a busy property management team, handling day-to-day communications and administrative tasks to keep properties running smoothly. This role puts you at the center of tenant interactions, owner communications, and system management—fielding messages, emails, and requests so the leadership team can focus on strategic decision-making and problem resolution. If you thrive in a fast-paced, unpredictable environment where no two days are the same, this is your opportunity to become an essential part of a team that values responsiveness, common sense, and initiative.

Client Overview

Our client is a growing US-based property management company serving residential clients. They manage multiple properties and are expanding their team to support increased operational demands and improve client service delivery.

Schedule: Monday - Friday, 9:00 AM - 5:00 PM CST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Field incoming messages, emails, and communications from tenants, owners, and vendors
• Manage and respond to inquiries using property management software (Rentfine) and related systems
• Coordinate property showings and application processing through ShowMojo and other platforms
• Streamline and organize rental applications using Boom and related tools
• Maintain organized records and track ongoing issues across multiple properties
• Route urgent matters appropriately without unnecessarily involving property owners
• Provide daily updates and communicate clearly with the internal team
• Adapt quickly to changing priorities and handle the unpredictable nature of property management
• Learn and manage multiple software systems as part of daily workflow
• Support back-office operations and administrative tasks as needed

Requirements

• Proven experience in property management or real estate administration
• Strong organizational skills and ability to manage multiple systems simultaneously
• Excellent written and verbal communication skills
• Ability to exercise good judgment when escalating issues
• Comfortable working independently in a remote environment
• Experience working with US-based companies or clients
• Reliable internet connection and appropriate home office setup

Preferred Qualifications

• Experience with property management software like AppFolio, Rentfine, or similar platforms
• Familiarity with ShowMojo or Boom systems
• Comfort with making or receiving phone calls as needed
• Background working in fast-paced, high-communication environments

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.