WFH Senior Clinical Support Assistant

Overview

Our client is looking for a Senior Clinical Support Assistant to provide critical administrative and operational support throughout their medical certification process. In this role, you will act as the central link between patients, providers, and clinic operations to ensure a seamless and compassionate experience. The ideal candidate brings exceptional, fluent English communication skills (Spanish fluency is strongly preferred), proactive problem-solving abilities, and substantial prior experience in healthcare administration or medical office operations.

Schedule:

• Remote, Full time | EST time between 8:00am and 6:00pm (40 paid hours a week)

Responsibilities

• Serve as the main point of contact, delivering empathetic customer service to resolve patient inquiries and guide them through state medical registry and certification processes.
• Support physicians and Medical Assistants by preparing, organizing, and maintaining accurate electronic patient records and documentation prior to scheduled appointments.
• Process incoming and outgoing eFaxes, upload patient files, and manage daily administrative workflows to keep clinic operations running smoothly.
• Manage and coordinate provider schedules, adjusting block times and rescheduling patient appointments to maximize clinical efficiency and continuity of care.
• Partner closely with internal teams, clinical staff, and leadership to assist with daily coverage needs and support evolving operational priorities.
• Act as a proactive problem-solver to address and escalate complex patient or administrative concerns while maintaining a positive experience for all parties.
• Maintain strict compliance with HIPAA regulations, handling all Protected Health Information (PHI) with the highest standards of confidentiality, accuracy, and security.
• Adhere strictly to federal, state, and organizational guidelines for medical documentation, immediately reporting and escalating any privacy or compliance concerns.

Requirements

• Minimum of 5+ years of experience in healthcare administration, patient support, or clinical coordination; candidates with only internship or entry-level experience will not be considered.
• Professional fluency in English is required; fluency in Spanish (written and verbal), featuring exceptional phone etiquette, active listening, and the ability to explain complex processes clearly, is strongly preferred.
• Proven understanding of HIPAA regulations and healthcare privacy standards, with demonstrated experience securely managing Protected Health Information (PHI).
• Strong experience using electronic medical records (EMR/EHR) systems, document management tools, Microsoft Office, Google Workspace, and eFax platforms.
• Proven track record in high-volume calendar management, appointment scheduling, and coordinating administrative workflows across multi-location or telehealth environments.
• Extensive experience managing high-volume phone calls and resolving patient inquiries with empathy and professionalism, paired with a compassionate, patient-first approach.
• Strong problem-solving skills, with the ability to think critically, suggest process improvements, and adapt to evolving clinical and operational needs.
• Outstanding organizational skills and a high level of discretion, enabling you to manage multiple priorities independently in a fast-paced, highly regulated clinical environment.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer

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