WFH Solar Post-Installation Technical Support Specialist

Overview

Our client is looking for a technical back-end support professional focused on solar system servicing and quote generation. This role requires strong technical knowledge of solar systems after installation, including maintenance, repair, and virtual troubleshooting. The position involves minimal customer interaction, primarily focusing on technical support and creating service quotes.

Schedule

• Monday - Friday, 10:00 AM to 6:45 PM Freehold, NJ Time with a 45-minute unpaid break (8 hours/day, 40 hours/week) EST

Responsibilities

• Conduct virtual troubleshooting and diagnostics for solar systems experiencing post-installation issues
• Generate detailed quotes for post-installation services, repairs, and maintenance work
• Handle technical phone calls related to solar system repairs and ongoing maintenance
• Provide expert technical support and guidance on solar system functionality (electrical and structural components)
• Answer complex technical questions from customers when communication skills allow
• Support sales team efficiency by taking over time-intensive quote generation processes
• Collaborate with technical teams to resolve complex post-installation challenges
• Document troubleshooting processes and maintain technical knowledge base

Requirements

• Must have POST-installation experience (pre-installation sales experience will not suffice for this role)
• Strong technical knowledge of solar systems, specifically post-installation operations and maintenance
• Proven experience with post-installation solar service, repairs, and troubleshooting
• Deep understanding of solar system electrical and structural components
• Ability to conduct effective virtual troubleshooting and remote diagnostics
• Strong communication skills for technical customer interactions
• Bonus if you have sales or quote generation experience (fully trainable if not)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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