WFH Technical Support Coordinator – Web Hosting

About the role

You will act as the first line of defense in safeguarding seamless web experiences across dozens of client sites. In this remote role, you'll leverage cutting-edge monitoring tools to manage critical support workflows, building high-value skills in digital infrastructure and professional client communication while empowering core dev teams to focus on major projects.

Key responsibilities

• Monitor automated website alerts from BlogVault software for pending plugin updates, site bugs, and critical downtime notifications
• Perform detailed visual comparisons of before/after screenshots to accurately isolate legitimate system changes from false monitoring alerts
• Conduct rapid visual inspections of live client websites to flag obvious errors such as raw error codes, white pages, or broken formatting layouts
• Follow up on pending support tickets that have been awaiting client responses for 3 or more days by drafting and sending professional reminder messages
• Manage internal ticket flow rules and ensure all client support requests progress appropriately through the tracking system
• Verify whether live website downtime alerts represent genuine hosting issues or basic monitoring system malfunctions
• Maintain meticulous tracking files covering active ticket statuses, structural updates, and client communications
• Document and escalate complex technical infrastructure issues swiftly to the development team when standard resolutions are exhausted

About you

• Strong attention to detail tailored for precise visual comparison, inspection, and error detection tasks
• Excellent written communication skills required to compose professional, clear, and empathetic client follow-up correspondence
• Basic computer skills with a high comfort level navigating websites, web-based interfaces, and new digital applications
• Demonstrated ability to work independently in a remote environment while following established operational processes consistently
• Previous professional experience working with digital ticketing systems or customer support platforms is considered a strong asset
• Comfort working flexible hours or variable shifts to accommodate diverse client time zones

Benefits

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations