WFH Tier 2 IT Support (EDR/MDR)

Job Overview

Our client is looking for a career-driven technician who takes pride in solving complex problems and provides support to business and retail clients. This role requires someone with solid technical fundamentals who collaborates well on multi-layered projects, communicates professionally, troubleshoots confidently without constant supervision, and seeks long-term advancement while understanding that reputation and trust are everything.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM Central Standard Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Provide advanced IT support to business clients.
• Diagnose and resolve complex hardware, software, and network issues.
• Support Microsoft environments (Windows OS, Active Directory, Microsoft 365, Azure).
• Manage networking equipment (routers, switches, firewalls, wireless systems).
• Assist with server installations and maintenance.
• Participate in infrastructure upgrades and client projects.
• Onboard new clients, including environmental assessments and deployment.
• Coordinate and work directly with third-party vendors (ISP, VoIP, security, software providers).
• Maintain clean documentation and professional client communication.
• Manage multiple service tickets while meeting response expectations.
• Escalate appropriately while maintaining ownership of assigned issues.
• Represent the client directly to customers in a professional manner.

Requirements

• 3+ years of hands-on IT support experience.
• Strong troubleshooting ability across systems, networks, and endpoints.
• Experience in business IT environments (MSP experience is a major plus).
• Knowledge of EDR (Endpoint Detection & Response) solutions.
• Familiarity with MDR (Managed Detection & Response) environments and security best practices.

Qualifications

• CompTIA, Microsoft, or other industry certifications (Preferred).
• Experience with cloud migrations (Preferred).
• Cybersecurity-focused mindset (Preferred).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.