WFH Transitional Care Administrative Assistant

Job Overview:

Our client is looking for a detail-oriented Transitional Care Administrative Assistant to provide essential operational and administrative support for a Transitional Care Management (TCM) company. In this role, you will coordinate schedules, manage cross-provider communications, and maintain accurate patient records in compliance with healthcare regulations. You will serve as a key liaison between patients, providers, and healthcare facilities to ensure seamless care coordination and daily office functionality. This is an excellent opportunity for a proactive professional to deliver impactful, patient-centered support in a fast-paced environment.

Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST; Full-time, 40 hours per week

Responsibilities:

• Answer and direct incoming phone calls, emails, and other communications professionally.
• Schedule patient appointments, follow-up calls, and staff meetings.
• Maintain accurate electronic patient records and update documentation as needed.
• Verify patient demographics, insurance information, and required documentation.
• Assist with patient intake, referrals, and coordination of care activities.
• Prepare, organize, and file medical and administrative documents.
• Monitor incoming faxes, referrals, and physician orders, ensuring timely processing.
• Coordinate communication between patients, providers, hospitals, skilled nursing facilities, home health agencies, and other healthcare partners.
• Track Transitional Care Management (TCM) services, including post-discharge documentation and follow-up requirements.
• Support billing and administrative staff by gathering required documentation for claims and reimbursement.
• Order and maintain office supplies and equipment.
• Prepare reports, spreadsheets, and presentations as requested by management.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.
• Assist with audits, compliance activities, and quality improvement initiatives.
• Perform general office duties including scanning, copying, mailing, and filing.
• Complete additional administrative tasks as assigned.

Requirements:

• Minimum of 1–2 years of administrative or office experience, preferably in a healthcare setting.
• Experience with Transitional Care Management, care coordination, medical office operations, or case management is preferred.
• Familiarity with Electronic Health Record (EHR) systems is highly desirable.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience using EHR/EMR systems and healthcare software.
• Strong attention to detail and accuracy.
• Professional telephone etiquette and customer service skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Knowledge of HIPAA privacy and confidentiality requirements.
• Problem-solving skills and a proactive approach to administrative support.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

Important Disclaimer:

BruntWork never charges fees for applying or any part of the hiring process—it is 100% free. If you are ever asked for payment, please stop and report it immediately to us through the ‘Contact Us’ form on our official BruntWork website.