WFM Analyst

Hello Everyone,

Greetings from Teletext India Private Limited.

Experience for Analyst: 0.6-3 Years

Work Location: Kondapur

Working Days: 6 Days a week

Shift Timings: UK Rotational

Job Description:

• RTQ (Real Time Queue Management)
• WFM (Work Force Management)
• Rostering & Scheduling
• Managing phone queue and pull reports
• Work with business on building RTQM intraday and through the week
• Ready to work in any shift
• Must have managed 100-200 member queue with 7 days working window.
• Knowledge about Telephone Aux behaviours, outbound, inbound activities.
• Call Centre or Contact Centre operations exposure
• Interpersonal skills to manage the floor
• Exposure to BCRP working and plan the BCRP as needed.
• Exposure to international market and timings

Eligibility:

• Excellent Verbal skills with high attentive while on phone
• Willing to work in rotational shifts including night shifts
• Should carry international BPO experience
• Minimum Qualification : 12+

Why Join Us?

• Direct B2C travel exposure
• Career growth in International Travel Domain

If you are passionate about Travel Industry, apply now!