T
TP
WFM Scheduler
Skills
Data AnalysisCompliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
12 August 2026
What they need
Roles and Responsibilities :
- Schedule agents based on business requirements, ensuring optimal staffing levels to meet customer demand.
- Collaborate with team leaders to develop and implement effective scheduling strategies.
- Monitor and analyze schedule performance, making adjustments as needed to improve efficiency and productivity.
- Ensure compliance with company policies, labor laws, and industry regulations.
Job Requirements :
- 2-10 years of experience in WFM scheduling or a related field.
- Proficiency in IEX (Integrated Experience) software or similar systems.
- Strong understanding of call center operations, including forecasting, reporting, and analytics.
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