Gratitude Philippines
WFM Team Lead
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Davao City, Davao del Sur, Philippines
Work mode:
Onsite
Published on:
23 August 2026
What they need
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 35k
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
Oversee RTA, scheduling, and forecasting functions
Drie team performance, coaching, and development
Partner with Operations on workforce strategies
Analyze trends and implement process improvements
Basic Qualifications:
At least 2–3 years WFM experience with 1 year in a leadership role in BPO
Strong leadership and stakeholder management skills
Advanced Excel and reporting skills
Experience in end-to-end WFM functions
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