WH - Restaurant Manager (Libis)

• Oversee and manage all restaurant operations, including food preparation, service, and kitchen activities to ensure efficiency and high-quality standards.
• Implement company best practices to optimize performance and member-customer satisfaction.
• Monitor daily operations to ensure safety, health, and sanitation regulations compliance.
• Monitor daily operations to ensure compliance with set policies and procedures of the company.
• Oversee the opening and closing procedures, ensuring all checklists are completed and all equipment is properly functioning.
• Hires and trains all Assistant Managers ensuring they meet the restaurant’s standards for service and professionalism.
• In Charge of the Managers’ schedule and oversees the over-all scheduling of the Assistant Managers.
• Conducts regular training sessions to enhance staff skills in areas such as financial management and operational excellence FSC (Food, Food Safety, Service, Cleanliness and Condition
• Provide ongoing coaching and performance feedback, conducting formal performance evaluations to foster staff development and career growth.
• Resolve employee issues, conflicts, or grievances fairly and consistently, maintaining a positive work environment
• Set and maintain high standards for member-customer service, ensuring that guests receive a warm welcome and attentive service throughout their dining experience.
• Handle member-customer complaints and feedback resolution and recovery
• Monitor member-customer satisfaction levels through feedback tools, such as surveys or direct interaction, and implement improvements where necessary.
• Implement best practices to enhance the member-customer experience, including special events.
• In charge of the renovation and capex investment of the store
• In charge of New Product launches and Conducts regular FSC audits of the store
• Develop and manage the restaurant’s budget, setting financial goals and monitoring performance against targets.
• Analyze financial reports, including profit and loss statements, sales reports, and labor cost analyses, to identify trends and opportunities for improvement.
• Implement cost-control measures to maximize profitability, including managing food costs, labor costs, and overhead expenses
• Prepare the restaurant for external audits by regulatory bodies or internal reviews. implementing corrective actions where necessary.
• Ensure that the restaurant complies with all local regulations, including health codes, labor laws, and food safety standards.
• Maintain accurate records of health inspections, employee certifications, and other regulatory requirements.
• Ensure the timely and precise preparation of reports related to the restaurant’s food delivery operations. This includes tracking sales, monitoring delivery performance, and analyzing customer feedback to identify trends and areas for improvement.
• Oversee the reconciliation process for food delivery transactions, ensuring that all orders and payments are accurately recorded.
• Ensure that all reports and reconciliations comply with company policies, industry standards, and legal requirements. Maintain organized and accessible records of all delivery transactions and related documentation for audit purposes.

Job Qualification:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• Minimum of 3-5 years of experience in restaurant management or a similar role.
• Strong understanding of restaurant operations, including front-of-house and back-of-house processes
• With certification or training in food safety and health regulations, including HACCP principles
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, analyze financial data, and implement cost-saving measures.
• Knowledge of food safety and health regulations, including HACCP principles.
• Proficiency in restaurant management software, POS systems, and Microsoft Office Suite.
• Ability to work under pressure in a fast-paced environment, handling multiple tasks simultaneously.
• Strong problem-solving skills, with the ability to make sound decisions quickly.
• Availability to work flexible hours, including evenings, weekends, and holidays.