WhatsApp Community Manager

Company: Second Hugs

Location: Kolkata

www.secondhugs.com

About Second Hugs:

Second Hugs is an online platform focused on giving quality products a second life by connecting buyers and sellers in a trusted marketplace. We aim to make sustainable shopping easy by enabling customers to buy and sell pre-loved items through a seamless digital experience.

What you’ll do

• Run our WhatsApp groups every day — welcome new members, keep conversations on topic, remove spam
• Keep the groups active with regular posts: deals, tips, prompts, polls
• Grow the community by adding members.
• Set up groups in new cities using the same structure everywhere
• Answer member questions or pass them to the right person
• Help the marketing team on WhatsApp and e-mail invite campaigns
• Keep contact lists clean and correctly grouped
• Share a weekly report on community growth and cost per member added
• Track all community activity — messages, joins, exits, engagement — in one clear report

What we’re looking for

• 0-1 year in community management, social media or customer support
• Very comfortable on WhatsApp — groups, communities, broadcast lists
• Proficient, friendly writing in English and Hindi (Hinglish)
• Organised enough to track many groups and lists at once
• Comfortable working on your own without constant check-ins
• Bonus: Interakt or Gupshup, a parenting or resale brand, Google Sheets, or being a parent yourself

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person