WhatsUp Shift Supervisor

What’s Up is a nationwide professional, free and confidential phone and online counselling service for children and young people aged between 5 and 19 years. What’s Up counsellors help young callers to find their own solutions to the challenges and issues they face, equipping them with strategies to deal with issues now and in the future. 

The Supervisor role leads the practice and daily operation of the What’s Up service and supports quality improvement and service development. The Supervisor works collaboratively with the Manager and provides leadership to the team in the Manager's absence.

This role is 40 hours per fortnight with a range of shifts, including evenings and weekends.

Our Tāmaki Makaurau Regional Hub is in Māngere. However, this role is currently a hybrid model with most shifts being online from home. 

Skills & Experience required:

• 3+ years' experience in social services/counselling environments (required)
• A relevant social services qualification (required)
• Demonstrated experience in supervision of staff, leadership & developing effective teams, sound management and providing training to staff
• Excellent communication and great leadership skills are key
• Knowledge of best practice standards to achieve continual quality improvement
• You’ll also need resilience, flexibility, a commitment to best practice and the ability to build strong professional relationships with internal and external stakeholders
• A passion for working with young people is necessary
• A private space suitable for confidential conversations

This is the perfect role for someone who is passionate about helping children and young people in a practical way and making a real difference. Please include in your covering letter a statement addressing the issues affecting young people today, your motivation to become a What’s Up Supervisor, the skills and attributes you will bring to the role, and the challenges you may face as a supervisor.

As a supervisor of What's Up you will be making a meaningful contribution to tamariki safety, contributing to providing early intervention mental wellbeing for tamariki and rangitahi in Aotearoa New Zealand where every child has the opportunity to shine. 

Culture
This work can sometimes be challenging. You will need resilience and a passion for working with youth, be flexible, have a positive attitude, and exhibit the ability to build strong professional relationships with young people, whanau/families, staff, and service providers.  A comprehensive induction programme is undertaken with ongoing education, training, and support offered to all staff.

Embody Our Values

• Kotahitanga (Unity): Cultivate a sense of belonging through meaningful relationships with tamariki, rangatahi, colleagues, and the wider community
• Mahi Tōtika (Excellence): Demonstrate unwavering integrity and purpose in all aspects of your work, striving for the highest standards of care
• Kaikōkiritanga (Innovation): Drive positive change with creativity, constantly seeking new and effective ways to support tamariki and rangatahi
• Āta Whakarongo (Active Listening): Let tamariki and rangatahi voices shape your approach, ensuring their perspectives are central to decision-making
• Māiatanga (Empowerment): Nurture growth and unlock potential in tamariki, rangatahi, and colleagues, fostering a culture of continuous learning and development

About Barnardos Aotearoa 
Barnardos Aotearoa is a children’s charity working with tamariki and whānau to ensure every child in Aotearoa has the opportunity to thrive, no matter their circumstances. Our unique combination of social services, early learning, care services and counselling helpline provides the broadest range of child and whānau-centred services in Aotearoa. 

Each year, we work with more than 30,000 tamariki, rangatahi and whānau across the country. 

If you would like a copy of the position description please email [email protected], in your email please quote the ID number: 1678430

Every day, we’re making a positive, long-lasting difference to children's lives.
Ready to create positive ripples? Apply now and let's transform young lives together!

We will commence interviews as applications are received.