Whistleblower Call Taker

Company description:

We help clients navigate a rapidly changing world, combining deep industry knowledge, cutting-edge technology and unique perspectives to solve their most complex challenges.

Job description:

Join Deloitte's Forensic team in Bendigo as a Whistleblower Call Taker, where you'll help provide a safe, independent reporting channel for people raising serious workplace concerns.

What will your typical day look like?

In this role, you'll take inbound whistleblower calls, gather the right information with care and professionalism, and turn disclosures into clear, accurate written reports. You'll use the call management system across the full call lifecycle, complete first-level quality checks, and follow established policies, processes and service guidelines.

The work you do helps people report serious misconduct in a way that feels safe, confidential and supported. You'll also assist with client queries, escalate matters where needed, contribute to ad hoc data analysis to identify service trends, and support billing or other administrative activities that keep the service running smoothly.

Working closely with qualified professionals across the team, you'll be exposed to a wide variety of issues, clients and requests. Some days will call for strong judgement and empathy in sensitive conversations, while others will lean on your attention to detail, prioritisation and ability to quickly grasp new processes.

About the team

Deloitte's Forensic team supports organisations to respond to sensitive issues with independence, rigour and professionalism. Within that, the Forensic Managed Services team delivers whistleblower and related support services for a mix of large corporates, well-known brands and other clients, helping them meet governance obligations and create trusted channels for reporting serious concerns.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• Experience in a customer-facing, contact centre, support, administration or similar role where strong interpersonal skills are essential
• The ability to interpret, analyse and document detailed information obtained verbally or in writing
• Strong written communication skills, with the ability to produce clear, accurate reports
• Confidence using Microsoft Office Suite and learning new systems and processes quickly
• Sound judgement, attention to detail and the ability to think on your feet in sensitive situations
• An understanding of confidentiality and independence requirements
• The ability to manage competing priorities and work consistently within quality standards
• A tertiary qualification in Psychology, Business Management, Accounting, Commerce, Law or a related field is desirable

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!