Wholesale Account Coordinator

About the Role

We are looking for an organised, proactive and commercially minded Wholesale Coordinator to join our office-based team within the dermal filler and aesthetics industry.

The successful candidate will maintain relationships with clinics and distributors to support the sales team with coordinating wholesale orders. They will provide the essential communication, administrative and operational support to both clinics and our sales representatives, helping ensure the wholesale orders, purchasing and shipping are managed efficiently and accurately.

This is a varied role suited to someone who enjoys working in a fast-paced environment, has strong commercial awareness, relationship management skills and excellent attention to detail.

Key Responsibilities

Sales & Relationship Management

• Support the sales team by arranging detailed quotations for wholesale orders.
• Maintain clinic relationships by providing order updates, relevant support and administration.
• Be the main operational point of contact for clinics and sales team on the wholesale orders.
• Resolve any order issues promptly to ensure customer satisfaction.
• Monitor client metrics to identify customer satisfaction and retention scores.
• Liaise with sales representatives to ensure orders and customer requirements are followed.
• Maintain accurate customer and sales records.

Purchasing & Accounts Support

• Oversee customer’s wholesale invoices, credit notes and account documentation.
• Assist with customer account queries, payments and outstanding balances.
• Liaise with accounts to manage incoming customer funds and outgoing supplier payments.
• Liaise with suppliers regarding pricing, availability, remittances and delivery schedules.
• Assistance with monitoring stock levels and purchasing requirements.
• Coordinate incoming stock deliveries and maintain accurate stock records.
• Investigate purchasing discrepancies and resolve supplier queries.

Shipping & Logistics Support

• Arrange and coordinate incoming and outbound domestic and international shipments.
• Prepare shipping documentation and ensure orders are dispatched correctly.
• Liaise with couriers, freight companies and suppliers regarding deliveries.
• Track shipments and provide updates to sales representatives and customers.
• Resolve delivery issues, delays, shortages and damaged goods.
• Ensure all relevant documentation is completed accurately and on time.

General Administration

• Maintain organised and accurate records including daily data entry of stock batch numbers.
• Assist with product and pricing databases.
• Support the wider office team with general administrative duties.
• Handle confidential commercial information professionally.
• Help improve internal processes to make sales, purchasing and order fulfilment more efficient.

About You

The ideal candidate will have:

• Ability to build rapport for maintaining clinic relationships
• Proactive mindset to provide timely order updates
• Strong negotiation and communication skills
• The ability to work independently while supporting a busy sales team.
• Previous experience in wholesale accounts management
• Strong organisational and administrative skills.
• Excellent attention to detail and accuracy.
• Experience managing purchase orders and suppliers.
• Experience arranging or coordinating shipping and deliveries.
• Good numerical and financial awareness.
• Excellent communication and customer service skills.
• The ability to prioritise tasks and work to deadlines.
• Confidence using Microsoft Office, particularly Excel.
• A professional, reliable and proactive approach.

Experience within the aesthetics, medical, pharmaceutical, healthcare or dermal filler industry would be advantageous, although training can be provided for the right candidate.

What We Offer

• A varied and rewarding role within a very well established company in the growing aesthetics industry.
• A friendly and supportive office environment.
• The opportunity to work closely with an experienced sales team.
• Training and development opportunities.
• A role with genuine responsibility across accounts, purchasing, sales support and logistics.

To apply: Please send your CV and a brief covering letter outlining your relevant experience and why you would be suitable for the role.

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Experience:

• wholesale management or purchasing: 2 years (required)

Work Location: In person