Wholesale Customer Service Executive

The Opportunity:

Puig is looking for a Customer Service Executive to support and continuously improve the day-to-day Customer Service function for our North America business. This role is responsible for managing the Order to Cash process with our retail partners, including order management, deliveries, invoicing, returns, claims, deductions, and unresolved debt. The ideal candidate is customer-focused, process-driven, and comfortable partnering cross-functionally to help deliver strong service levels, accurate execution, and timely resolution of operational issues.

This is a great opportunity for someone who enjoys being close to the business, solving problems with both internal and external partners, and helping create a more efficient and consistent customer experience across a fast-paced beauty organization.

What You’ll Get to Do:

• Manage day-to-day Customer Service operations for assigned retail accounts, supporting the full Order to Cash lifecycle from order entry through issue resolution
• Serve as a key point of contact for customers and internal partners, ensuring clear and timely communication across orders, deliveries, invoices, returns, claims, deductions, and open balances
• Monitor order status and proactively identify financial, commercial, stock-related, or system blocks; partner with the appropriate teams to resolve issues and release orders to the warehouse as needed
• Coordinate returns and credit note processes, ensuring information is complete, accurate, and aligned with internal requirements
• Review and resolve retailer claims and deductions, following up with Sales, Finance, Supply Chain, Logistics, and other teams as needed
• Support receivables management by monitoring overdue debt, sending statements of account, and helping resolve open items in partnership with Finance
• Maintain and review customer master data, pricing conditions, and account information to support clean order flow and reduce downstream issues
• Use systems and tools such as SAP or similar ERP platforms, Excel, retailer portals, and/or EDI-related processes to track activity and support execution
• Identify opportunities to simplify, standardize, or improve current processes in alignment with local and global ways of working
• Contribute to a collaborative, service-oriented team environment with a focus on accountability, accuracy, and continuous improvement

We’d Love to Meet You If You Have:

• Bachelor’s degree or equivalent years of experience
• 2-5 years of experience in operational customer service, order management, logistics, planning, supply chain, or a related function
• Experience supporting Order to Cash, including orders, deliveries, invoices, returns, claims, deductions, receivables follow-up, or customer issue resolution
• Strong attention to detail, follow-through, and comfort managing multiple priorities in a fast-paced environment
• A customer-focused mindset with strong communication skills and the ability to build effective relationships with both customers and internal partners
• A process-driven approach with curiosity around how to improve ways of working and reduce recurring issues
• Comfort working with systems and data; SAP experience is a plus, but not required
• Intermediate Excel skills and the ability to use reporting or tracking tools to manage follow-up and visibility
• A team-oriented working style, strong sense of ownership, and commitment to excellent execution
• Passion for the beauty industry and interest in working within a global, brand-led organization

Compensation:

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $85,000.00 - $90,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.