Wholesale Supervisor

The Wholesale Supervisor is responsible for overseeing wholesale operations within the supermarket, ensuring smooth order processing, accurate inventory management, and exceptional customer service for bulk/wholesale clients. This role supervises the wholesale team, coordinates with suppliers and logistics, and drives sales growth through effective relationship management and operational efficiency.

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Key Responsibilities:

1. Wholesale Operations Management

• Supervise daily wholesale department activities including order processing, invoicing, packing, and delivery coordination.
• Ensure accurate and timely fulfillment of wholesale customer orders.
• Maintain product availability and monitor stock levels for wholesale items.
• Coordinate with the procurement and warehouse teams to ensure product replenishment.

2. Sales & Customer Relationship Management

• Build and maintain strong relationships with wholesale and institutional clients.
• Handle customer inquiries, resolve issues, and ensure a high level of satisfaction.
• Identify new business opportunities and assist in expanding the wholesale customer base.
• Support the Wholesale Manager in implementing pricing strategies and promotions.

3. Team Supervision & Training

• Supervise and motivate wholesale sales and warehouse staff.
• Assign daily tasks and monitor performance to ensure operational targets are met.
• Conduct regular team meetings and provide training on products, systems, and customer service.

4. Reporting & Compliance

• Prepare daily/weekly sales and inventory reports.
• Ensure compliance with company policies, health and safety standards, and local regulations.
• Monitor credit sales and coordinate with accounts for timely payment collection.

5. Coordination & Communication

• Liaise with logistics, warehouse, and procurement departments to ensure efficient supply chain operations.
• Work closely with management to forecast sales trends and plan stock accordingly.

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Qualifications & Skills:

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field (preferred).
• 1–3 years of experience in wholesale, retail, or supermarket operations (at least 1 year in a supervisory role).
• Strong leadership and team management skills.
• Excellent communication, negotiation, and customer service skills.
• Proficient in MS Office and retail management/POS software.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.