WIC Program Assistant - Full time/New Britain office

At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health your choice.

Job Summary:

The classification of WIC Program Assistant includes all clerical and secretarial personnel paid for in whole or in part by the local WIC Program. Program Assistants hired by the WIC Program need to have the ability to clearly communicate orally and in writing in English (bilingual in English/Spanish is preferred). In addition, the ability to perform basic computer and telephone skills is needed.

Responsibilities

• Assists with providing WIC Program participant services including scheduling appointments and updating demographic data and responding to phone calls.
• Assists in the certification of WIC applicants by performing the following activities: Interviewing to obtain basic demographic data such as name, address, and contact information; verifying identity, residency, and income eligibility by reviewing paperwork presented; entering all data into the CT-WIC.
• Performs follow up phone calls for missed appointments.
• Answers WIC phone, handles calls for requests for general information, rescheduling appointments, lost WIC benefits, etc. as assigned by local WIC Program Coordinator.
• Performs necessary paperwork, as assigned, including maintaining participant files and accurate documentation.
• May assist in the preparation of materials (e.g., newsletters), visual aids (e.g., bulletin boards or program displays), and activities (e.g., health fairs) in conjunction with other local agency staff.
• Other duties as assigned.

Educational / Minimum Requirements:

Must have a High School Diploma or GED equivalency.

Must have basic computer literacy and telephone skills.

Must be able to work well independently.

Must be willing and able to travel between multiple office locations as needed.

One year of administrative experience in a counseling office setting is preferred.

Bilingual in English and Spanish (written and verbal) is preferred.

Excellent interpersonal communication skills is preferred.

Excellent organization and customer services skills is preferred.

State/Federal Mandated Licensure or Certification Requirements:

None

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Computer literacy.  Able to use office equipment such as fax, photocopiers, scanning, emailing, and phones.

Physical Requirements:

Extended sitting, together with occasional bending, reaching and stooping.  Extended time in front of a computer screen.

Work Environment:

Normal office conditions with adequate lighting and ventilation.  Includes customer contact and telephone use.  Will interact closely with program participants in a private office setting.

Cognitive Requirements:

Excellent oral and written communication skills.  Good interpersonal skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.