WIC Program Associate (Temporary)

JOB SUMMARY

Requires individual who exhibits personal and professional accountability in all work tasks with excellent telephone, verbal, and written communication skills.  
Requires practical experience/knowledge of the policies and procedures of the clerical aspects of the daily operation of the NYSDOH WIC Program, to foster the overall integrity of the program within a Participant Centered Service (PCNS) environment. 

Job Responsibilities

WIC Clerical duties include following:

• Demonstrates a comprehensive understanding of the WIC program including WIC’s mission, policies, and procedures, and appropriately apply and communicate the same.

• Assists in screening participants for categorical, financial, and residential eligibility and enter data in computer.

• Answers incoming calls to the WIC Program and routes them appropriately. Perform general reception duties such as answering the phone, scheduling appointments, follow up on missed appointments and greeting participants.

• Issuance of Farmers Market

• Provides orientation to participants entering the WIC program including the rights and responsibilities and appropriate use of WIC benefits.

• Screens participants’ application forms and schedules appointments appropriately on the computer.

• Pre-screens participants via phone and walk -in.

• Completes all clerical aspects of NYWIC during certification or nutrition education appointments.

• Files charts and other pertinent documents belonging to participants such as Foster Care letters, etc.

• Participates in outreach activities.

• Participates in participate in program retention by calling no-shows and mailing reminder cards, etc.

• Assist in intra/inter-state transfers.

• Provides participants with appropriate referrals to health and social services.

• Conducts orientation at certification and provide assistance in setting up NYWIC eWIC PIN number.

• Conducts onsite Anthropometry and Hematology according to OSHA and NYSDOH policy and procedure.

• Breastfeeding promotion on-site

• Conduct daily inventory of eWIC cards, FMNP logs and anthropometry logs.

• Issue food shopping list

• Scan necessary documents.

• Call Helpdesk when necessary and update logbook

• Assist participants in completing forms pertinent to certification.

• Complete voter registration forms (NVRA)

• Request transfers and fax VOC forms to other WIC programs.

• Maintain NYWIC eWIC card Inventory log daily.

• Performs other duties as requested relative to the scope of the job.

High School Diploma or GED. Experience 
Demonstrated capacity to perform all required responsibilities in a professional manner.  Clerical experience an asset. 
Ability to interact with Clients and staff through active listening, Proper business language and tone of voice to obtain information and/or completing tasks. 
Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations. 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. 

Ability to add subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, ability to compute rate, ratio, and percent and to draw and interpret bar graphs. The knowledge and ability to use computers and related technology effectively with regards to several specific application systems and software. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to sit.  The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.