Wind River Call Center / Licensing Support Engineer

Call Center / Licensing Support Engineer provides customer-facing support for software licensing workflows, including license generation, entitlement issues, and key activations. This entry-level role also manages support tickets from intake through resolution and requires strong verbal and written English communication, customer service skills, and eligibility based on confirmed US citizenship.

Responsibilities

• Assist clients with software licensing generation, entitlement issues, and key activations.
• Receive, triage, log, and resolve customer support tickets in a timely manner.
• Provide professional, customer-facing technical support in a high-volume environment.
• Apply software licensing workflow experience to help address client requests.
• Use helpdesk ticketing systems to document, track, and manage customer support activity.
• Deliver clear and professional verbal and written English communication to clients and internal stakeholders.
• Support customer service and call center activities associated with licensing inquiries.

Required qualifications

• Experience with software licensing generation, entitlement issues, and key activations.
• Experience with ticket management, including ticket triage, logging, and resolution.
• Customer service or call center background.
• Experience providing customer-facing technical support in a high-volume environment.
• Experience with helpdesk ticketing systems.
• Outstanding verbal and written English communication skills.
• Confirmed US citizenship.

Pay: $55.00 - $60.00 per hour

Work Location: Remote