Windows Desktop L2 Engineer

The Windows Desktop L2 Engineer is responsible for providing advanced technical support, managing end-user computing infrastructure, and ensuring seamless IT operations across local production facilities and global locations. The role focuses on troubleshooting, system stability, asset lifecycle management, and user support aligned with organizational IT standards and governance frameworks.

Skills & Qualifications

• Bachelors degree in Computer Science, IT, Electronics, or related field.
• 2-3 years of experience in Windows Desktop/L2 Support, preferably in a manufacturing or production environment.
• Strong knowledge of Windows 10/11, Active Directory, Azure AD/Entra ID.
• Hands-on experience with SCCM, Intune, WSUS, OS deployment, patching, and endpoint security.
• Good troubleshooting skills in hardware, software, printers, scanners, laptops, desktops, and network connectivity.
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, LAN/WAN, VPN, and basic network troubleshooting.
• Experience in IT Asset Management, CMDB/ITAM, inventory, warranty/AMC tracking.
• Good understanding of ITIL, incident management, SLA, and service desk processes.
• Experience supporting shop-floor/production IT systems is preferred.
• Strong communication, documentation, problem-solving, and coordination skills.

Job Responsibilities:

• Provide L2 support for Windows desktops, laptops, printers, scanners, tablets, and other peripherals.
• Troubleshoot complex hardware, software, OS, and network-related issues escalated from L1.
• Manage Active Directory/Azure AD, user accounts, onboarding/offboarding, and access provisioning.
• Handle OS deployment, patching, antivirus, and endpoint security using SCCM/Intune/WSUS.
• Support shop-floor/production IT systems and coordinate with Plant/OT teams during critical incidents.
• Manage IT hardware, software licenses, inventory, CMDB/ITAM records, and asset lifecycle.
• Provide VIP support and ensure incidents are resolved within defined SLAs.
• Coordinate with global IT teams for IT rollouts, infrastructure support, and compliance with global IT standards.
• Support basic infrastructure including network devices, Wi-Fi, internet connectivity, UPS, CCTV, and access-control systems.b