Windows Engineer

Business Title: - Analyst  (IT Support)

Job Location: Pune

Experience: 8

• Years

Employment Type: Full Time

Shift Timings : Rotational Shift

Job Description:

Own Windows 10/11 endpoint administration, troubleshooting and overall endpoint health. 

• Manage Windows endpoints using ManageEngine Endpoint Central and other MDMs. 

• Manage patch deployment, software deployment, inventory and endpoint compliance. 

• Troubleshoot complex Windows OS, hardware, driver, performance, networking and application issues. 

• Manage Microsoft Entra ID (Azure AD) joined devices and troubleshoot authentication and access issues. 

• Provide L2/L3 support for Microsoft 365 applications including Outlook, Teams, OneDrive and Office. 

• Manage application deployment, upgrades, configuration and troubleshooting. 

• Handle Windows patching and remediation of critical security vulnerabilities. 

• Troubleshoot antivirus and endpoint security-related issues. 

• Perform Root Cause Analysis (RCA) for recurring endpoint and application issues. 

• Develop PowerShell scripts for automation, troubleshooting and reporting. 

• Troubleshoot VPN, TCP/IP, DNS, DHCP and other endpoint networking issues. 

• Monitor endpoint compliance, patch status and device health. 

• Handle escalated incidents and complex technical issues within defined SLAs. 

• Coordinate with software, hardware and security vendors. 

• Maintain technical documentation, SOPs and troubleshooting guides. 

• Assist with endpoint hardening and CIS/security baselines. 

• Participate in endpoint, security and infrastructure improvement projects.

 

 

 

Required technical skills: 

 

• Strong hands-on experience with Windows 10/11 administration and troubleshooting. 

• Strong experience with endpoint and patch management. 

• Hands-on experience with Intune,ManageEngine Endpoint Central or similar platforms. 

• Good knowledge of Microsoft 365 and Microsoft Entra ID. 

• Strong understanding of TCP/IP, DNS, DHCP, VPN and Windows networking. 

• Good PowerShell scripting knowledge. 

• Strong understanding of Windows security and endpoint compliance. 

• Experience with application deployment and software troubleshooting. 

• Strong incident management, troubleshooting and RCA skills. 

• Experience with IT ticketing and ITSM processes.

 

 

Good To Have: 

 

• Microsoft Defender 

• Zscaler 

• Microsoft Intune 

• SSO / SAML / OIDC 

• Vulnerability Management 

• CIS Benchmarks / Endpoint Hardening 

• ITIL / ITSM 

• Endpoint automation and reporting

 

Company Benefits

Group Medical Insurance

Cab facility

Meals/snacks

Continuous Learning Program.

Company Profile Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa.

We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations.

URL -

http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law.